十天前，湖南科大学生申俊杰在学校，通过中国联通官网成功订得一部价值为5292元的苹果4S手机。正当他满怀憧憬等待“苹果”落地时，却等来了一个令他无法接受的事实：“苹果”从包裹中不翼而飞，取而代之的是一瓶康师傅矿泉水。

Ten days ago，Hunan university ShenJunJie students in the school，Through the China unicom's official website for success to a value of 5292 yuan of apple 4 s mobile phone。Just as he was filled with longing waiting“apple”landed，But have a made him unable to accept the fact：“apple”From the package vanish from sight，Instead a bottle of kang teacher mineral water。

网购“苹果”手机，等来的是矿泉水 e-commerce“apple”Mobile phone，Etc is mineral water

　　8月18日，申俊杰从联通官方网站上，用中国工商银行信用卡转账，拍下一部价值为5292元的苹果4S手机，“当时对方承诺三天就能到货，可我等了六天!”

August 18,，ShenJunJie from unicom's official website，With the industrial and commercial bank of China credit card account transfer，Take a value for 5292 yuan apple 4 s mobile phone，“At that time the other party commitment three days can arrival，Can I waited for six days!”

　　申俊杰说，在学校拍下手机后，他就回衡阳祁东老家了。

ShenJunJie said，In the school took after the mobile phone，He returned to the hometown of hengyang qidong well。

　　拍货六天后(8月24日)，一名自称为“宅急送”快递公司的投递员拨通了申俊杰的电话，请他前去衡阳祁东站点取包裹。

Pat cargo six days(On August 24,)，A claim for“just-in-time”Express company's mailman ShenJunJie dialed the telephone，Please he went to pick up my package of hengyang qidong well site。

　　走完所有收件流程后，申俊杰急不可待地打开了包裹。“里面有一瓶未开封的矿泉水、一张电话卡及零散的泡沫，但没有苹果4S手机。”

Go through all receipt after the process，ShenJunJie can't wait to open the parcel。“There are a bottle of mineral water of intact、A phone card and scattered foam，But there is no apple 4 s mobile phone。”

　　事后，申俊杰先后与卖家中国联通及快递公司联系，在获得联通公司“已于18日下单”的确切消息后，申俊杰又找到负责投递的“宅急送”公司并在当地派出所报了警。

afterwards，ShenJunJie successively and sellers of China unicom and express company contact，In the gain unicom“Already in 18th place an order”After the exact message，ShenJunJie and found responsible for the delivery“just-in-time”The company in the local police station and called the police。

快递公司：责任有待进一步认定 Express company：Responsibility remains to be further recognized

　　就申俊杰“快递手机变矿泉水”一事，我们联系了“宅急送”湘潭分公司一位文姓负责人。

It ShenJunJie“Express mobile phone become mineral water”about，We contacted the“just-in-time”Xiangtan branch in a text name。

　　这位文姓经理表示，公司已于27日委派相关工作人员前去事发地衡阳祁东投递站点调查核实，并及时向省公司作了汇报。

The text name manager said，The company has in 27 appoint relevant staff went to the land of hengyang qidong well delivery site investigation and verification，And promptly to the provincial company made a report。

　　然而，对于申俊杰口中的“发件延时“、“中途掉包”的说法，文经理也提出了自己的解释。

however，For ShenJunJie mouth“Hair a delay“、“Midway DiaoBao”that，The manager also puts forward his own interpretation。

　　“第一，包裹之所以延期到达收件人手中，是因为其提供的联系方式有误;第二，在接收包裹时，收件人申俊杰是在离开快递员之后才拆开的包裹。”因此，身为快递公司一方，他们也有足够的理由对拆包后的细枝末节予以质疑。

“The first，Package is postponed to hand the recipient，Because the contact way wrong;The second，In receiving packages，The recipient ShenJunJie are leaving express before apart package。”therefore，As a express company party，They also have enough reason to after unpacking the details to be questioned。

　　文经理表示，目前，公司正在与联通公司作进一步的协商，具体处理结果将在两天内出来。他反复承诺，若经由警方鉴定，责任确属于快递公司一方，他们愿意为此负责。

Wen manager said，At present，The company is working with unicom for further negotiation，Specific treatment results will come out in two days。He repeatedly promised，If by the police identification，Responsibility truly belong to express company party，They are willing to responsible for that。

律师：维权存在一定困难 lawyer：Rights is difficult in some degree

　　湘晋律师事务所李颖慧律师介绍，根据《快递服务》国家标准规定：快递公司收派员将快件交给收件人时，应告知收件人当面验收快件。对于代收货款快件、网络购物、电视购物和邮购等快件，收件人可以打开包裹，先验收内件再签收。验收时，可对内件外观和内件数量进行清点，但不能对内件进行试用或进行产品功能测试。对普通快件，收件人应当先检查外包装，如果外包装有明显破损，也可以要求开包验货，检验合格后再签收。

Jin xiang LiYingHui law firm lawyers is introduced，According to《Express service》National level stipulates：Express company accept to send to the recipient will express when，The recipient shall be told to acceptance express。For the collection of money express、Network shopping、TV shopping and mail order and express，The recipient can open the parcel，First acceptance internals to sign in。When acceptance of，Internal parts can be appearance and internal parts inventory quantity，But can't internal parts for trial or product function test。For ordinary express，The recipient shall check the outer packing，If the outer packing have obvious damage，May also ask the open packet inspection，Inspection qualified after the sign in。

　　李颖慧认为，如果本案是已经签收了才发现掉包，那么在维权时就存在一定困难。

LiYingHui think，If this case is already signed for found that DiaoBao，So when the rights is difficult in some degree。

　　她建议市民，网上购物尽量选择一些信誉度高、有第三方支付平台的大型网站，购物时一定要向卖家索要发票并保留相互对话的证据，遇到问题立即向网站属地工商局进行举报。如果选择货到付款，收货时一定验了货后再付款。

She suggested that citizens，Online shopping try to choose some high credibility、Third party payment platform of large web site，When shopping to seller must ask for receipts and then keep mutual dialogue evidence，Encounter problems immediately to the website apanage report to industrial and commercial bureau。If choose cod，When receiving must check the goods after payment。