“璀尔教育”被质疑缺乏教学资质 "Cui's education"The lack of teaching qualification has been questioned

　　

消费者与培训班就退款数额争执不下 Consumer and training course will refund amount not dispute

　　学前教育对于不少年轻父母来说都是劳心劳力的事，将孩子托付给高质量的学前教育班，既能省去父母的辛苦，又能让孩子在娱乐中学习。然而，位于闵行区的一家名为“璀尔教育”的学前培训班，最近却遇到了一些麻烦。

Preschool education for many young parents, it is headwork of labor,Children will be entrusted to high quality pre-school education classes,Can not only save the parents of hard,And let the children learn in entertainment.however,The minhang district, located in a name"Cui's education"Preschool training,But recently met some trouble.

　　不少家长向早报记者反映，这个培训班在今年10月底突然搬迁了教学地点，而新的教学点无论软硬件设施还是课程设置都不合理，在要求退费的过程中，家长与培训班又因为课时计算问题，无法取得一致。早报记者调查发现，这家教育机构的资质有疑点。不过，璀尔教育则表示，有部分家长趁退费意图“浑水摸鱼”。

A lot of parents to the morning paper reporter reflect,This training course in this year the end of October suddenly moved the teaching place,And the new teaching school no matter hardware and software facilities or course Settings are not reasonable,In the process of a refund,Parents and training and because class calculation problem,Cannot agree.Morning paper reporter survey found,The education institutions have the qualifications of doubt.but,Cui's education, said,Some parents while refund intention"Fished in troubled waters".

　　

培训班几度更名 Training the name of degrees

　　家长钟女士介绍，上幼儿园中班的儿子原本在位于漕宝路的璀尔教育培训班学习跆拳道，但今年2月，跆拳道课程突然停课，而其他课程都不适合孩子学习。她原本打算退费，但培训班工作人员力劝她，称将在今年5月开街舞班，她才打消了退费的念头。

Parents bell lady is introduced,In kindergarten classes in the original, the son of cao treasure way of cui's education training class learning taekwondo,But on February,Tae kwon do course suddenly closed,While the other courses are not suitable for children learn.She had originally planned to refund,But training staff urged her,Say will be in this year may open street dance class,She was dismissed the idea of refund.

　　然而，5月过去，街舞班仍没有开，钟女士打算退费，却难以联系上培训班负责人赵女士。

however,May the past,Street dance class is still not open,Bell lady going to refund,But difficult to contact the ms zhao training.

　　到了今年6月，家长们发现，璀尔教育培训班挂的牌子换成了“鹤立幼儿园”。培训班的前台工作人员称，璀尔教育已经将股权转给了后者，仍继续开班。家长觉得“不靠谱”并试图联系赵女士时，但电话无法拨通。

In June this year,Parents found,Cui's education training to hang brand"Crane made kindergarten".Training front desk staff said,Cui's education has the right to the latter,Continued to the commencement of the.Parents feel"By spectrum"And trying to contact zhao lady,But the phone unable to dial.

　　更夸张的是，到了10月底，这个培训班竟然“消失”了。

More exaggeration,To the end of October,This training course actually"disappear"the.

　　“本来10月28号有课的，但培训班通知我们，不用带孩子来了，有变动。我们去了培训班，老师告诉我们，这个培训班鹤立已经还给璀尔，璀尔开不下去搬走了。”家长林女士称，培训机构负责人赵女士表示，在七莘路有一个教学点，孩子可以到那上课。

"On October 28, originally class,But training inform us,Don't take children to the,There is a change.We went to the training class,The teacher told us,This training course stand out has returned to cui's,Cui's open not go down moved."Parents ms Lin said,Training institutions in ms zhao said,In qishen road has a teaching school,Children can go to the class.

　　

课时计算方式引发纠纷 Class calculation way cause disputes

　　林女士介绍，璀尔教育培训班采用的是会员制收费，“一年交3600元，一共有48个课时。”

Ms Lin introduces,Cui's education training is the membership fee,"A year pay 3600 yuan,A total of 48 hours."

　　林女士等家长之后前往新的教学点查看。然而，新教学点让林女士很不满意。

Ms Lin, etc after parents to new teaching school view.however,The new teaching school let ms Lin is not satisfied.

　　“无论是软件、硬件还是周边的环境，都不能和原来的地点相比。交通不方便，时间上也有冲突，所以我们提出退费。”林女士表示，前台工作人员按照课时汇总表登记了她儿子所上的课程共17节。

"Whether the software/Hardware or peripheral environment,Can and the location of the original compared.Traffic inconvenience,Time to go up to also have conflict,So we propose a refund."Ms Lin said,Front desk staff according to summary of class registered her son go to a total of 17 section of the course.

　　两天之后，工作人员致电林女士称，课程计算方法是按照开课的总次数计算，这样孩子耗去的课时就从17节变成了29节。这种课时计算的方式显然不能让家长们满意。多位家长表示，付款前，璀尔教育曾承诺，学生签到一次扣一次钱，但在退费时，却变成了“只要老师到场，就算一节课”。

Two days later,Staff call ms Lin said,Course calculation method according to the total number of classes is calculated,So that the child loss to the class from 17 section into 29 section.This class calculation way obviously can't let parents satisfaction.Many parents said,Before payment,Cui's education had promised,Students sign in a button a money,But in return time consuming,Turned into"As long as the teacher to,Even if a lesson".

　　多位家长回忆，他们虽然付款已近一年，却从未收到任何发票，只有一张印有“璀尔儿童成长中心”的收据。收据上的电话已经无人接听。

Many parents recall,Although they pay already almost a year,Never received any invoice,Only with a"Cui's children's growth center"receipt.On receipt of the phone has no one to answer.

　　

机构“食言”曾被曝光 institutions"renege"Had been exposure

　　早报记者了解到，正规的社会力量教育培训机构应持有教育局颁发的“社会力量办学许可证”和民政局颁发的“民办非企业单位法人登记证”。然而，在上海市社会团体管理局网站的社会组织查询列表中，早报记者并未查询到璀尔教育的相关信息。从闵行区教委获得的信息显示，璀尔教育并未在闵行区教委备案。这意味着，该教育机构可能没有教学资质。

Morning paper reporter understands,Normal social forces education training institution shall hold issued by the education bureau"Social forces school license"And issued by the civil affairs bureau"The people-run non-enterprise unit legal person registration certificate".however,In the administration of social organizations website social organization inquires the list,Morning paper reporter did not inquires the to cui's education information.Minhang district education commission from the obtained information display,Cui's education has not in minhang district education commission for the record.This means that,The education institutions may not have teaching qualification.

　　事实上，今年4月，璀尔教育就曾与部分家长发生纠纷。当时，有家长称，按照合同规定，在报名参加学费1.2万元的英语教育班后，该培训班前一周的课程可以试听，家长如对教学质量不满意，可以要求退款。然而，对教学质量不满意的家长却迟迟未收到退款，最后只能通过媒体曝光。

In fact,In April this year,Cui's education has a dispute with some parents.At that time,Parents say a,According to the contract,In the sign up for tuition fees 12000 yuan of English education work,A week before the training course can audition,Parents like to teaching quality is not satisfactory,Can ask for a refund.however,For teaching quality is not satisfactory parents but didn't receive a refund,Finally only through the media exposure.

　　关于家长对资质的质疑，璀尔教育一位工作人员表示，该机构使用了“天虹幼儿园”的名字进行登记。在网络上，也不难查到“天虹”与“璀尔”存在合作关系。然而，早报记者查询社团管理局网站发现，全市名为“天虹”的幼儿园仅有位于浦东新区的一家“天虹连城新苑幼儿园”，显然并不在闵行；而闵行区教委的网站“基础教育机构信息公开”一栏中，也没有名为“天虹”的幼儿园。

About parents to qualification question,Cui's education a staff said,The agency used"Rainbow kindergarten"The name of registration.On the network,Also it is not difficult to find"store"and"Cui's"Existing cooperation relationship.however,Morning paper reporter inquires the community administration website found,The name"store"Kindergarten is located in the pudong new area only a"No.4 store new garden kindergarten",Obviously not in minhang;And minhang district education commission website"Basic education institutions information openness"A column of,Also have no name"store"kindergarten.

　　昨日，璀尔教育的工作人员在电话中告诉早报记者，目前机构和家长仍在就课时等问题进行协商，将在本周内解决退费问题。她表示，退费问题并非机构单方面责任，“有些家长连收据都没有，钱都没有交过，就到我们这里来要求退钱。” yesterday,Cui's education staff on phone tell morning paper reporter,At present institutions and parents are still in class problems such as consultation,Will this week to solve refund problem.She says,Refund the problem is not institutions unilateral responsibility,"Some parents even receipt all have no,Money is not paid,Went to us to demand a refund."