近日，由山东大明经济发展研究中心、山东社科院省情研究中心针对省城12家三甲医院完成的《山东三甲医院患者满意度调查报告》发布，患者对省城三甲医院的满意度仅为77.62分，接近于80分“比较满意”评价等级，与此前相关部门公布的满意度数据(均为90%以上)有较大差距。 recently,By shandong daming economic development research center/Shandong provincial academy of research center of provincial capital in 12 home 3 armour hospital finish[Shandong 3 armour hospital patient satisfaction survey report]release,Patients to provincial capital 3 armour hospital satisfaction is only 77.62 points,Close to 80 points"satisfactory"Evaluation level,With the previously published related department the satisfaction degree of the data(All is more than 90%)A great distance.

　　报告显示，患者对山东三甲医院的服务态度评价最高，满意度得分为80.91分。其中，诊治医生对患者的服务52.24%，护理人员对患者的服务 40.30%，医院咨询台人员的服务40.30%，对检查科医师的服务13.43%，患者不满意的方面主要表现在诊治医生对患者的服务以及医院咨询台人员的服务等。患者对医德医风评价较高，满意度得分为79.81分，不满意的方面是医院开贵药多开药，其次是医务人员诱导患者作不必要的检查，其中，医院开贵药、多开药61.67%，医务人员诱导患者作不必要的检查40%，就诊期间医务人员收受患者红包35%，医药购销中收受回扣8.33%。患者对服务质量评价还不是太高，满意度得分为77.72分，相比服务态度、医院环境设施和医德医风的满意度得分都较低，主要反映在挂号、缴费、取药排队时间长46.53%，护士的护理水平30.6%，医生的诊疗技术水平24.75%。对医疗价格满意度最低，仅69.06分，主要表现在药价太贵62.29%，检查费用以及诊疗费用太高50.29%，诊疗费太高49.14%。

The report shows that,Patients to shandong 3 armour hospital service attitude evaluation highest,Satisfaction score of 80.91 points.the,Doctors to make a diagnosis and give treatment in patients with 52.24% service,Nursing service in patients with 40.30%,The hospital help desk staff service 40.30%,To inspection section doctor service 13.43%,Patients do not satisfactory aspects mainly displays in diagnosis and treatment of patients with doctors to service and hospital help desk staff service, etc.Patients to medical ethics and high evaluation,Satisfaction score of 79.81 points,Not satisfied with aspects of hospital is open your medicine more prescribe,The second is the medical staff induction patients be unnecessary inspection,the,Hospital open your medicine/Prescribe more than 61.67%,Medical staff induction patients be unnecessary check 40%,During a medical staff receive red envelopes with 35%,Medicine the purchasing and selling of accepting rake-offs 8.33%.Patients to the service quality evaluation is not too high,Satisfaction score of 77.72 points,Compared with service attitude/Hospital environment facilities and medical ethics and satisfaction scores are lower,Mainly reflects in the registered/Capture to expend/Medicine queue time long 46.53%,The nurse care level of 30.6%,The doctor's diagnosis and treatment technology level of 24.75%.For medical price lowest satisfaction,Only 69.06 points,Mainly displays in drug prices too expensive 62.29%,Check the cost and the high cost of diagnosis and treatment by 50.29%,Fee is too high 49.14%.

　　调查显示，在“影响患者就医选择医院的因素”的问题中，“医院的医疗技术水平”以75.33%的选择比例高居首位，其余依次为“医疗费用”、“医院口碑”、“服务态度”、“医院的地理位置”及“媒体宣传”等。(记者 王 凯)

Investigation shows that,in"Influence factors of hospital patients go to a doctor choose"problems,"The hospital medical technology level"With 75.33% of the choice of scale ranked first,In the rest of the"Medical expenses"/"Hospital reputation"/"Service attitude"/"The geographical location of the hospital"and"Media publicity", etc.(Reporter wang kai)