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机票超卖获赔偿 美国五留学生搭机三天赚1万元--亲民维稳网络舆情监测室
2012-12-14

业者表示机票超卖看季节而定,也有专门的部门评估,以免发生状况。(记者陈光立/摄影) Industry said the ticket overselling see season and decide,Also have special department assessment,In order to avoid has the condition.(Reporter ChenGuangLi/photography)

  中新网12月2日电据美国《世界日报》报道,旅游高举季到来,很多美国国内航线班机机票超卖现象普遍,由于航空公司均有一定补偿政策,民众多少会遇到拿现金、机票和住宿弥补损失。有人对此甘之如饴,也有人对行程被耽误愤愤不平。业者提醒并非所有业者受理赔偿,买机票前先向票务询问清楚。

December 2, according to the United States[The world journal]reports,Tourism high season,Many American domestic airlines flight ticket overselling phenomenon generally,Because there are some airlines compensation policy,How many people will meet with cash/Airfare and hotel make up the loss.People to initiation,Also some people to travel be delayed feel aggrieved.Industry remind not all companies accept compensation,To buy a ticket to the ticket before you ask clear.

  因为机票超卖缘故,五名搭机的留学生三天内共赚1万元你相信吗?今年初,罗同学和四个朋友搭机赴东岸观光,欲搭机返回加州时被告知班机已客满,五人瞠目结舌拿着机票向地勤兴师问罪,对方遂告知每人可获延误赔偿800元,外加三餐与住宿,请他们隔日再登机。

Because the ticket overselling sake,Five flying within three days of the students were earned 10000 yuan you believe that?Earlier this year,ROM. Students and four friends take machine to the east coast tour,For flight back to California was told that the flight is full,Five gaping with a ticket to the ground make a punitive expedition against,Each other and told each available delay compensation is 800 yuan,Plus meals and lodging,Please they alternate days to boarding.

  领到钱的罗同学与朋友多玩一天,凑巧的是翌日航班又满座,这次他们主动出让机位,结果再获同额赔偿,改搭第三天的班机返回加州。罗同学兴奋表示,出让机位比打工赚钱还爽,只要不急着回家即可,下次还要规画一趟“打工之旅”。

Receive money ROM classmates and friends more than playing with one day,Is a coincidence that the flight and a full house,This time they active the flight reservation,The results to the same amount of compensation,To fly on the third day of the flight back to California.ROM. Students excited said,Seat assignment than earn money is great,As long as not in a hurry to go home then,The next time also planning a trip"Trip to work".

  周小姐日前搭机赴丹佛出差,登机前被告知满座,当下拿到一张免费的机票及300元现金,请她搭隔日航班。未料,仅在出境大厅喝一杯咖啡的时间,柜台即告知下一班有空位,结果她仅比预订时间晚两个小时,还意外赚进300元和一张机票。

Miss zhou has flight to Denver on a business trip,Before boarding the plane was told that a full house,Then get a free ticket and 300 yuan in cash,Ask her to take the flight.Not material,Only in the departure hall to drink a cup of coffee time,Counter that inform the next have vacancy,She is only the reservation time two hours later,Also make accident in 300 and a ticket.

  至于国际航班的超卖现象?曾在国际线柜台服务的余小姐表示已有时日。她坦言,就算机票超卖也相安无事,平均每天约5%乘客未搭机。且回程机票改日期不加钱政策,临时改变主意、未提早通报航空公司的顾客比比皆是,有些人搭国内线转机却遇延迟,因而错过航班,整体比率差不多5%,所以航空公司才会超卖。

As for international flights overselling phenomenon?Once in the international line counter service YuXiaoJie said already had time.She said,Even if the ticket overselling also peaceful,On an average day, about 5% of the passengers not by machine.And return ticket to date without money policy,Temporary change idea/Not early bulletin airline customers can be found everywhere,Some people take the domestic wire transfer is met with delay,Thus miss the flight,The overall ratio about 5%,So airlines will overselling.

  若遇到满座时,余小姐就得担任沟通协调的角色,询问哪些客人出让机位搭下一班,通常会给予升级优惠,有时则退现金。若对方坚持要飞,也可安排改搭其他航空公司。她说,超卖又遇满座的频率很低,几百人中,一定有不介意晚半天或一天出发的人,若有钱赚何乐不为?她服务地勤六年只碰到两次。

If meet the full house,YuXiaoJie have served as the role of communication and coordination,Ask what the guest the next flight,Usually give preferential upgrade,Sometimes it is refund cash.If the other party insisted that fly,Also can arrange to fly on the other airlines.She said,Overselling again meet sold-out frequency is very low,Hundreds of people,There must be don't mind WanBanTian or leave a day people,If the rich make he le?She service ground six years only met two times.

  旅行社业者李萍表示,超卖机票无论在国内、国际线都属常态,基于成本考虑业者均希望乘客塞满每个航班,平均超卖10%的机位很正常,这么多年亦鲜少遇到客户投诉。她解释乘客没报到的原因很多,冬天飞东岸的路线常因气候停飞,有时则是假期安排或交通延误。

Travel agency industry li ping said,Super sell tickets both at home/The international line belong to the normal,Based on the cost consideration industry all hope with passengers per flight,Average overselling 10% seat number is normal,So many years also seldom meet customer complaints.She didn't explain passengers report for many reasons,Winter fly along the east coast of the route is often caused by climate grounded,Sometimes this is a holiday arrangements or traffic delay.

  她透露,航空公司有个评估客流量的部门,分析每个季节如暑假、年底连续假期、淡季的乘客报到率高低,以决定机票超卖数量,如此才不致众人涌入特定航班的窘境。不过,她也提到并非所有航空公司均会补贴,劝大家少打如意算盘,有的亚洲航空超卖还理直气壮,对没搭上飞机的晚到乘客既不道歉也无赔偿,民众只能自认倒霉,因此建议购机票前,可先向业者询问相关细节,以免赔了夫人又折兵。(陈光立)

She said,Airlines have a evaluation of the traffic department,Analysis each season such as summer vacation/Continuous holiday by the end of/Off-season passengers to report for duty rate high and low,To determine the ticket overselling quantity,So not only the specific flight into dilemma.but,She also mentioned that not all airlines are subsidies,Advise you less count your chickens before they are hatched,Some Asian aviation overselling still walk tall,To not take on the plane late passengers neither apologize nor compensation,People can only from recognize unlucky,We therefore suggest that bought the ticket before,Can be the first to ask industry relevant details,In order to avoid to pay a double penalty.(ChenGuangLi)


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