随着社会竞争的日益加大，人们对各种培训和教育的消费与日俱增，随之而来的各种消费纠纷也日渐增长。针对近期逐渐呈现的各类教育消费维权之争，本报与北京民办教育协会、消费者协会教育系统分会共同举办“教育消费热点分析”专栏，以期为教育消费者提供热点分析，让消费者掌握当前各类市场信息，分辨以及规避各种潜在的风险。

With social competition more and more,People of all kinds of training and education consumption grows day by day,With a variety of consumer disputes is also growing.According to recent present gradually all kinds of education consumer rights struggle,The education association and Beijing run by the local people/Consumer society education system branch held together"Education consumption hotspot analysis"column,In order to provide education consumer hot analysis,Let the consumer grasp the current all kinds of market information,Resolution and avoid all kinds of potential risks.

　　●市场现象：消费者看重“名师”头衔 - market phenomenon:Consumer value"masters"title

　　很多家长在给孩子选择培训机构的时候，非常重视该培训机构的师资力量，大多冲着广告上“某高校特级教师”、“某考试出题组成员”等一些华丽的头衔。但一些家长反映很多名师辅导的效果并不明显，更有人指出很多名师多是名不副实，有些培训机构甚至是多年的师资介绍一成不变，一些所谓的命题组成员不过是几年前参与过一次命题就被培训机构宣传至今。记者近日走访北京民办教育协会，有关工作人员也指出近期因“名师”名不副实而产生的教育消费纠纷逐渐增长，成为当前教育消费领域里的一大热点。

Many parents give children choose when training institutions,Attach great importance to the training institutions to teachers,Mostly at advertising"A university teacher super"/"A test on group"Some gorgeous title.But some parents reflect a lot of teacher guidance effect is not obvious,The more it is noted that a lot of teacher is undeserved,Some training institutions and even years of teacher introduce invariable,Some so-called proposition group is but a few years ago to participate in a proposition is training institutions propaganda so far.Recently, reporters visited Beijing private education association,Relevant staff also points out that because of recent"masters"As a result of the undeserved education consumption disputes increase gradually,Become the education consumption in the field of a hot spot.

　　据一位不愿意透露姓名的家长介绍，他去年就是看重了某培训机构的名师辅导，给孩子报了名，希望可以提高孩子的学习成绩。 但上课后才发现，授课老师并非当初广告上看到的名师而是一位不知名的老师，这位老师只是讲一些比较典型的题型，然后讲一些答题技巧，最终辅导补习的效果也很不理想。

According to an anonymous parents is introduced,He is the last year of a teacher training institutions counseling,Applied to the child,The hope can improve children's academic performance. But the class after that,The instructor had not saw advertised teacher but a famous teacher,The teacher is speak some typical questions,Then speak some answering technique,Final guidance with effect is not ideal.

　　另一位消费者介绍，在给孩子报辅导班的时候为了能确定“名师”授课，她要求培训机构把老师的名字都写在了发票上，但是在上了几节课后“名师”就消失了，培训机构解释说发票上注明的老师上过课了，而这也不是真正的消费合同，所以不承担赔偿责任，如果退费也只能退剩余课时的费用，更不会按“消法”要求承担双倍赔偿。

Another consumer is introduced,For the children of the class time in order to determine"masters"teaching,She asked the teacher training institutions of the names are written in the invoice,But in a few day after class"masters"disappeared,Training institutions explained invoice indicate the teacher in class,But this is not the real consumer contract,So don't assume liability to pay compensation,If the refund can only refund the cost of the remaining class,More not according to"elimination"Asked to assume double indemnity.

　　记者在采访中发现，打着名师辅导、包学包过的旗号招揽学生的培训机构不在少数，目前课外培训机构中“名师”头衔好像并不是一个学术的肯定，而是招揽学生的一种手段。其实名师大多都是在职的一线教师，从事很多年的教研、教育任务，时间非常有限，不会有大量的时间在培训机构授课，有些培训机构只是打着名师授课的幌子吸引学生。

Reporter in the interview found,Teacher under the guidance/Bag bag to learn the flag solicit students' training institutions is not a few,At present the extracurricular training institutions"masters"As the title is not an academic affirmation,But a means to attract students.In fact most of teacher is a teacher in line,For many years engaged in the research/Education task,Time is limited,There won't be a lot of time in training institutions teaching,Some training institutions just under the guise of teacher teaching to attract students.

　　●专家解析：“名师”标准难界定 - expert analysis:"masters"Standard difficult to define

　　北京民办教育协会王耕老师指出，现在很难界定什么叫“名师”，相比较授课时间、课程安排等，“名师”的概念很难确定下来。现在一些培训机构也正是看中了这一点，在广告宣传、招生简章中大量使用这一概念，而在招生咨询时，一些机构也会口头承诺某某名师亲自上课，但是因为“出题”或者由于老师是在校老师，不方便将名字写在合同中或者招生简章上，因此消费者在产生纠纷或者维权时很难拿出证据，因此相关“名师”的教育维权也成为难点。

Beijing private education association WangGeng the teacher pointed out that,Now it is difficult to define what is"masters",Compared to teaching time/Course arrangement, etc,"masters"It is difficult to determine the concept of down.Now some training institutions is also took a fancy to this point,In the advertising/Recruit students general rules in the use of this concept,And in the enrollment consultation,Some institutions will oral promise so-and-so teacher personally class,But because"on"Or because the teacher is the school teacher,It is not convenient to write the name in the contract or the recruit students general rules,So consumers in a dispute or rights is difficult to take out the evidence,So related"masters"The education rights also become difficult.

　　一位培训机构的负责人向记者介绍，学校里自有一套考核与职称体系，老师也是按“二级”、“一级”、“特级”的标准来考核，从培训机构的角度来讲，这样做一方面是为了学校管理和提高教学质量，另一方面也有些是为了迎合消费者的口味。很多“特级”老师不过是培训机构自己任命的。

A training institutions in charge of the introduces to the reporter,Since the school has a set of assessment and title system,The teacher and by"Level 2"/"Level 1"/"super"Standards for assessment,From training institution's point of view,To do so on the one hand for school management and improve the quality of teaching,On the other hand also some is to cater to consumer tastes.A lot of"super"The teacher is but training institutions to their appointed.

　　据一位从事艺术高考专业课辅导多年的培训机构负责人介绍，在艺考辅导领域里，师资力量是很重要的核心竞争力。很多考生就是看着某某高校某某老师的名号来的。而这些“名师”很忙，同时身份也很敏感，能给哪些机构上课，能上多少课时都要看机构与他们的关系怎么样了。而在这一领域，记者也了解到，虽然很多艺术院校的专业课考试考官的任命严格执行保密程序，但是学校的老师之间也会有默契，今年某某老师当考官，另一位老师也可能明年或者后年当考官，我的学生今年你照顾照顾，明年你的学生我也会照顾一下，而这些类似潜规则的东西也正是“名师”对考生的吸引力。

According to an engaged in art college entrance examination professional course tutoring many years of training institutions chief introduction,In the art field test counseling,Teachers are very important core competitiveness.Many candidates is looking at XXX university so-and-so teacher's name to.And these"masters"Very busy,At the same time status is also very sensitive,Can give the class which institutions,How many hours to go to see institutions and their relationship.And in this field,Reporters also learned,Although many art schools the specialized test the appointment of the strict implementation of the security program,But between school teacher also can have the tacit understanding,This year the teacher when such and such,Another teacher may next year or the year after next when the examiner,My students this year to take care of you to take care of,Next year you students I will look after,And these similar latent rules of the things it is"masters"The appeal of the candidates.

　　●专家提醒：消费者对“名师”存在盲目崇拜现象 - experts remind:consumers"masters"Existing fetishism phenomenon

　　据北京桦树湾教育陶亮副校长介绍，教育消费者在选择培训机构时会出现两种情况，一类是有明确的指向，比如是跟着某老师很多年，一直上他的课感觉很好；另一类是没有明确目标，只想找最好的老师，这时候学校对老师的推荐、老师资历、头衔就成为消费者选择的主要标准。而此时消费者往往忽视了一点，就是这位老师的教学思路和方法是否适合自己的孩子。有的老师教零基础的孩子好，有的老师教提高班的孩子好，那么自己的孩子是什么水平、什么样的性格特点家长要有个了解，同时教育机构也有责任通过测验、评估等手段为家长提供准确的咨询。现在一般的培训机构也会为学员提供两到三次的试听机会，如果不合适可以退费或转班。

According to Beijing birch bay education TaoLiang vice President introduced,Education consumer are choosing training institutions will appear two situations,One kind is to have a clear,Such as followed a teacher for many years,Has been in his class feel very good;Another kind is without clear objectives,Just want to find the best teacher,At that time the school to the teacher's recommendation/The teacher qualifications/Title will become the main standard consumer choice.The consumer often ignore a bit,Is the teacher's teaching ideas and methods are suitable for their children.Some teachers teach zero basic good children,Some teachers teach senior class children well,So their children is what level/What kind of character parents to have a understand,At the same time education institutions also have the responsibility to through the test/Evaluation methods for parents to provide accurate consulting.Now the general training institutions for students will also provide two to three times audition opportunities,If not suitable can refund or turn class.

　　北京民办教育协会王耕老师也分析指出，消费者对“名师”的盲目崇拜也是目前纠纷较多的原因之一。也许一些名师教一些能力较强的学生教得很好，但教一些能力差一点的学生可能效果就不太理想，这样并不能说明这位老师不是名师。之所以培训机构大力宣传名师授课，甚至以虚假的广告欺骗消费者，很大的一个原因是因为消费者对名师的过分追求。很多学生、家长并没有找准自身的定位，了解到自己最需要什么样的老师、怎样的课程安排，只是盲目相信一些培训结构所谓的“包学包过”、“名师辅导”，这便给了一些不正规的培训机构一个可乘之机。

Beijing private education association WangGeng teachers also pointed out,consumers"masters"Blind worship is one of the reasons for the more disputes.Perhaps some teacher teach some ability strong students teach very well,But teach some ability almost students may effect is not ideal,This does not mean that the teacher is not masters.The publicity of teacher training institutions teaching,Even in false advertising cheats consumers,A big reason is that the consumer to the pursuit of famous too.Many students/The parents did not find their own position,Understand the need to what kind of teacher/What kind of course arrangement,Just blindly believe that some training structure called"Bag bag had to learn"/"Teacher guidance",This gave some informal training institutions a symphony.

　　●应对之道 - the way to deal with

　　消费者与培训机构签订合同要明确各项约定 Consumer and training institutions to sign the contract must be clear about the contract

　　现在大多数培训机构与消费者之间并没有签订合同，只是在消费者报名后出具发票，这也使很多消费者在上当受骗后无法更好地维护自己的权益。现在一些培训机构为了招揽生意，使用的手段五花八门。消费者应该在报名的同时与培训机构签订合同，并将学习内容、授课教师、退款条件、违约责任等在合同上明确标出。记者了解到，近期北京民办教育协会正在酝酿起草民办教育消费合同，力图为消费者和培训机构提供标准合同样本，其中关于师资的安排也会有相关的约定。据北京民办教育协会马学雷秘书长介绍，消费者目前在培训机构的消费中很多是没有正式合同的，所以在交钱付费时的收据收条、招生简章、协议都要保留好，消费者也要向培训机构索要尽量详细的课程安排，包括要求具体哪位老师上几节课都要写清楚。

Now most of the training institutions and between consumers and did not sign a contract,Only in the invoice after consumers,It also make a lot of consumer is deceived in unable to better protect their own rights and interests.Now some training institutions to drum up business,Use all sorts of means.Consumers should be enrolled at the same time and the training institutions to sign a contract,And will learn content/instructor/Refund conditions/Liability for breach of contract in contract marked clearly.The reporter understands,The recent Beijing private education association are considering drafting private education consumer contract,For consumers and training institutions to provide standard contract sample,About the arrangement of the teachers there will also be related to the contract.According to Beijing private education association MaXueLei secretary-general introduces,Consumers in the training institutions in many consumption is no formal contract,So in the pay pay of receipt receipt/Recruit students general rules/The agreement will keep it,Consumers want to training institutions for as much detail as possible course arrangement,Including the specific requirements which a teacher on a few class have to write clearly.

　　据北京嘉木律师事务所叶海波律师介绍，在处理这类教育纠纷时，法律界定存在分歧，“名师”如果没有明确的姓名、价格、授课时间等的约定，只能视为一种要约邀请，也就是宣传广告，并不构成双方的消费合同，那么培训机构的行为也就无法视为违约。因此消费者一定要和培训机构在合同或协议中明确“名师”课程的价格、上课时间等细节，以便在发生纠纷时维护自身权益。文/本报记者 王海晋 实习记者/佟浥尘

According to Beijing JiaMu law firm YeHaiBo lawyer said,In dealing with this kind of education disputes,There is difference legal definition,"masters"If there is no specific name/price/The terms of the teaching time, etc,Only as an invitation to offer,Is the advertisement,Not constitute the consumer contract,Then training institutions behavior cannot be regarded as breach of contract.So consumers must and training institutions in the contract or agreement clear"masters"Course price/Class time waiting for details,In order to safeguard their own rights disputes.Wen/our reporter intern reporter/WangHaiJin tong Yi dust