新华网北京8月14日电教育部今年将继续开通24小时专人值班的高校学生资助工作热线电话。8月15日至9月15日，两部电话将直接受理广大学生和家长的政策咨询和问题投诉，并对投诉的问题进行核查处理。

Xinhuanet Beijing on August 14, the ministry of education this year will continue to open 24 hours on duty of university students' special assistance hotline。August 15, to September 15,，Two phones will directly accept the students, the parents and the policy advice and complaints problems，And the complaints problems are checking and processing。

　　据了解，热线电话号码为：010－66097980和010－66096590。遇到以下情况者，均可以拨打热线电话：一是希望了解高校学生资助政策和措施的；二是全日制公办和民办普通高校新生接到录取通知书时，发现学校没有按照教育部要求寄送学校资助政策介绍材料的，特别是没有寄送财政部教科文司、教育部财务司、全国学生资助管理中心联合印制的《高等学校学生资助政策简介》；三是全日制公办和民办普通高校新生入学报到时，发现学校没有按照国家规定对家庭经济困难新生开通“绿色通道”；四是全日制公办和民办普通高校学生发现学校没有贯彻落实国家规定的各项资助政策和措施；五是已被确定开办生源地信用助学贷款的区县，没有按照规定落实生源地信用助学贷款政策。

According to understand，Hotline number is：010-66097980 and 010-66096590。Meet the person，All can call the hotline telephone：One is to want to know college student financial aid policy and measures；The second is a full-time public and private colleges freshmen received the admission notice，According to the ministry of education found that the school did not request to send school funding policy introduced material，Especially not to send the ministry of finance educational, scientific and cultural department、The ministry of education account division、The national student financial assistance management center joint printed《Higher school student financial aid policy introduction》；Three are a full-time public and private colleges admission when registering，Found that the school did not in accordance with state regulations, family financial difficulties to the opening of the new“Green channel”；Four are a full-time public and private ordinary university students find schools did not implement the provisions of the state for the policies and measures；5 it is has been set up to determine the student credit loans of the districts and counties，Not according to the regulation implement business credit student loan policy。

　　教育部有关负责人表示，近年来，国家学生资助政策体系的建立健全、各项工作的大力推进以及资助工作取得的巨大成效，使我国教育公平迈出重大步伐。今年，教育部已按惯例印发通知，要求各地、各高校高度重视，加强领导，切实采取有效措施，确保家庭经济困难新生顺利入学。各高校在新生报到现场将一律设立专门“绿色通道”区域，保证所有提出申请且符合条件的家庭经济困难新生都能通过“绿色通道”入学。各地、各高校也将为家庭经济特别困难新生提供一次性从家庭所在地到被录取院校之间的交通费及入学后短期生活费用，家庭经济困难学生可以放心入校。

The ministry of education related person in charge said，In recent years，National student financial aid policy system's establishment perfect、Each work vigorously promote and support the work achieved great results，Make our country education fair taken significant steps。This year，The ministry of education has issued by the customary notice，Requires all、Each college attaches great importance to，Strengthen the leadership，Adopt effective measures，Ensure that the family economic difficulties new smooth entrance。Various universities in new to report for duty field will simply set up special“Green channel”area，To ensure that all the application and meet the conditions of the family economic difficulties freshmen can pass“Green channel”entrance。around、Various universities will also be the family economy particularly difficult to provide new from one family seat to be admitted between colleges and universities of transportation and after admission and short-term living expenses，Family economic difficulties students enrolling can rest assured。