部分英语培训机构被学员诟病多多 被指培训内容与宣传不符

Part of the English training institution for students by many refers to the training content and publicity discrepancy

　　近日记者接到市民投诉，称华尔街英语的教学效果与介绍不符，学员花了近四万元学费却感觉像是自学，想要退钱却遇到多重阻挠。这些学员组建了QQ群维权。华尔街英语回应称，正在沟通核实有关情况，并表示部分学员问题已解决。

Reporter recently from citizen complaints,Says Wall Street English teaching effect and not introduced,The students spent nearly $forty thousand tuition but feel like self-study,Want my money back but meet multiple block.These students formed a QQ group rights.Wall Street responded that English,Communication is to verify the situation,And that part of the students has to solve.

　　记者调查发现，部分英语培训机构被学员诟病连连：利用免费测试、试听课程作利诱，“疲劳轰炸”促销；报名承诺可以退钱，但实际上真要退钱时却诸多拖延；虽然标榜外教小班教学，但实际上学员能得到的关注大打折扣。有学员质疑，培训机构的英语教育内容与宣传不符。 文/记者何颖思

Reporter survey found,Part of the English training institution for students by repeatedly:Use the free test/Listen for the course,"Fatigue bombing"promotion;The acceptance may be a refund,But in fact really want money back but many delays;Although the foreign teachers as small class teaching,But the fact is that students can get attention to sell at a discount greatly.Have students questioned,Training institutions English education content and propaganda discrepancy. Wen/reporter HeYingSi

　　今年8月，冯先生在广州华尔街英语公园前中心报读了英语课程，课程顾问向他推销可以分期付款。他已经没有工作，但依然可以申请到24期的分期付款，整个课程共付款38500元。

August,Mr Feng was crouching in guangzhou Wall Street English park center before to read the English course,Course consultant to sell can payment by installment.He has no job,But still can apply for to 24 issue of payment by installment,Throughout the course, a total of 38500 yuan of payment.

　　投诉：对电脑跟读像自学

complaints:On the computer and read like self-study

　　后来冯先生觉得培训效果没有课程顾问介绍的好。要上外教课之前，必须完成电脑课程，就是对着电脑跟读，跟自学差不多，给人感觉与花了几万元不相符。

Then Mr Think training effect not introduce good course consultant.To teach the before,Must complete the computer course,Is on the computer to read,With self-study almost,Give a person feel and spent tens of thousands of yuan is not consistent.

　　冯先生发现，自己根本就没有这个能力还贷，想把余下没有学习的部分退了。他说，在报名后1个月内，曾提出过退款，但被课程顾问说服了。到今年11月又提出退款，课程顾问就说退钱几乎没可能。现在他有一个月没有去上课。

Mr Feng found,His no this ability owing on the loan,Want to put the remaining part of the back without learning.He said,In within one month after registration,Has offered a refund,But the course consultant persuaded.To November and puts forward a refund,Course consultant said money back almost no possibility.Now he has a month didn't go to school.

　　为了退款，冯先生加入了“华尔街E语退款群”的QQ群，目前群内有49人。群上一位邓先生说，为了退款他加入了好几个群，而这个群里的人都是在广东的华尔街英语学习，群里面的三十多人中，只有两三个人成功退款。

In order to refund,Mr Feng joined the"Wall Street E language refund group"QQ group,Now there were 49 people group.A group of Mr. Deng said,In order to refund he joined several group,And this group of people are in guangdong's Wall Street English learning,The inside of the group of thirty people,Only two or three people success a refund.

　　回应：有外教才叫学习？

response:A foreign teacher's learning?

　　针对冯先生的案例，华尔街英语负责华南区公关事务经理邹茹表示，她了解清楚再给回复。邹茹表示，目前已经有十几个学员接受了解决方案，包括上海、广州、深圳等不同城市。有些学员不符合退款的规定，机构就没有办法接受。她承认，有些中心课程顾问可能在销售时没有确认有关退款、限期学习的情况。对方表示，会检讨课程顾问的销售手法。她还强调，华尔街英语的“多元法”教学经过注册认证，是一环扣一环的，并不是每一次到中心上外教课才叫学习。

In the case of Mr,Wall Street English is responsible for the south China area public relations manager ZouRu said,She made sure to give reply.ZouRu said,At present there are ten students accepted solution,Including Shanghai/guangzhou/Shenzhen and other cities.Some students do not conform to the provisions of the refund,Institutions can't accept.She admitted that,Some course consultant in sales center may not confirm a refund/Study situation within a time limit.Each other said,Course consultant will review the sales technique.She also stressed,Wall Street English"Multivariate method"Teaching after registration certification,Is a ring buckles a ring,Not every time to center outside teach is learning.

　　记者调查发现，英语培训机构遭投诉并非孤例。今年9月，央视就报道了英孚教育的退费问题。在不同英语培训机构学习过的学员质疑，机构利用免费测试、试听课程诱导，然后疲劳轰炸推销产品。报名时都承诺可以退钱，但实际上真要退钱时就诸多拖延。虽然都宣称外教小班教学，但实际上学员能得到的关注大打折扣，英语培训机构被诸多诟病。

Reporter survey found,English training institution was complaints are not isolated cases.September this year,CCTV reported that the ef education refund problem.In different English training institution of learning students questioned,A mechanism using free test/Audition course induced,Then fatigue bombing sell products.When the acceptance may be a refund,But in fact really want to refund when many delays.Although all that small class teaching foreign teachers,But the fact is that students can get attention to sell at a discount greatly,English training institution for by many.

　　暗访： 一个外教带上百学生

investigations: One of the foreign teachers with hundreds of students

　　近日，本报记者以咨询者身份暗访培训机构，被课程顾问软磨硬泡近两个小时。咨询中，当记者表示价格太贵要回去考虑一下时，对方先是表示可以申请更优惠的价格，接着又说只要留下300元押金，就可以申请5800元的抵扣优惠，最后不想报名可以退。

recently,Our reporter to consultant identity and training institutions,Be course consultant pester and keep on nearly two hours.consultation,When the reporter said that the price is too high to get back to consider when,The other party first said can apply for more favourable price,Then say as long as leave 300 yuan deposit,Can apply for 5800 yuan preferential deduction,Finally don't want to sign up can retreat.

　　“一家机构有这么多学生，一个外教就带一两百个学生，你觉得能给一个学生多大的关注？”在暗访时，一位老师对记者如此说。记者暗访时，一家培训中心的课程顾问说中心有约1000名学生，但外教老师只有9名（记者在中心内只看到4名外教的证件）。算下来一名外教要带100多名学生。

"An agency has so many students,One of the foreign teachers took YiLiangBaiGe students,Do you think can give a student much attention?"And in the,A teacher has said to reporters.Reporter when and,A training center course consultant center said about 1000 students,But foreign teacher only nine(Reporters at the center inside see only four foreign teacher certificate).Count down a foreign teacher will take more than 100 students.

　　在另一家培训中心，课程顾问介绍说在值外教有6名，学生大约两三百名。这样算来，平均一位老师也要带四五十名学生。

In another training center,Course consultant said there are six foreign teachers in value,Students about 2300 name.Such calculating come,Average a teacher will take forty or fifty students.

　　业内： 课程顾问“业绩挂帅”

the: Course consultant"Trengthen the performance"

　　有人质疑，英语培训机构过于商业化，把教育当成商品来卖，而忽视了应有的教育之义。一名在英语培训机构工作的吴小姐向记者直言，所谓课程顾问其实就是销售，每个月都有销售的业务指标，销售还分为两部分，一部分是针对第一次上门的客人，主要负责“临门一脚”让学员报名。另一部分就是跟班班主任，负责“二次销售”，就是让学员升学继续就读。

Some question,English training institution too commercial,The education as a commodity to sell,And ignore the right education of righteousness.A name in English training institution work miss wu told reporters the truth,The course consultant is actually selling,Every month sales business indicators,Sales is divided into two parts,Part of it is the first time the door for the guest,Mainly responsible for"Rimmon one foot"Let the students.The other part is deterring the teacher in charge,Responsible for"Secondary sales",Is to make the students for further study.

　　还有业内人士爆料指，课程顾问“业绩挂帅”。曾在培训机构担任过课程顾问的陈小姐说，当时她每个月要收十多个学生才能完成指标，否则就只能拿三四千元的底薪。课程顾问流动性比较大，每个月都有人走，不少是没完成业绩。她说，课程顾问的英语水平要求不高，一般英语过四六级就可以。

And the personage inside course of study to support,Course consultant"Trengthen the performance".Once in the training institutions served as the course consultant Chen said,She was every month should receive more than ten students to complete index,Otherwise, they can only take three or yuan base salary.Course consultant liquidity is bigger,Someone walked every month,Many are not complete performance.She said,Course consultant English level is not high,General English four six levels of can.

　　律师： 属无形服务难衡量效果

A lawyer: Is difficult to measure the intangible service effect

　　广东胜伦律师事务所律师陆宇星指，商家提供的合同往往都是对自己有利，但教育机构属于广泛竞争的行业，消费者可以自主选择。如果消费者觉得商家存在欺诈，可以向法院提出诉讼。但单从合同条款上看，法律上难以判定条款属于霸王条款。

Guangdong - Aaron LiuYuXing refers to the lawyer,Businesses to provide contract often is advantage for themselves,But education organization belongs to widely competitive industry,Consumer can choose on their own.If consumers think there business fraud,Can court proceedings.But the single look from the terms of the contract,The law is difficult to determine the terms belong to terms.

　　陆宇星特别提醒，对于英语培训这种无形服务，很难衡量服务效果。消费者在签订合同时一定要仔细留意。“任何人推销任何东西，不管说得如何天花乱坠，完成交易一刻，都要仔细审查一遍合同条款，比如一些广告的卖点没有在合同中体现的话，就要注意。”

LiuYuXing special remind,For English training this intangible service,It is difficult to measure service effect.Consumers in when signing a contract must pay close attention to."Anyone to sell anything,No matter how said hype,Complete the transaction moment,Have to be carefully review again the terms of the contract,Such as some advertising selling point in the contract if not reflected,Will pay attention to."

　　陆宇星表示，很多商家广告做得很详细，比如“卖多少钱、能达到怎样的效果”都有写到，那么这本身也能成为要约。

LiuYuXing said,A lot of business advertising do very detailed,Such as"Sell how many money/How can achieve the effect"Has written,So it can be an offer.