教育经费支出占GDP4%的目标，在等待了漫长的19年后，终于变成现实。为了让孩子接受更好的教育，中国家庭在子女教育方面的投入可谓毫不吝惜，但各种消费陷阱却并未远离这个“阳光下神圣的行业”。近日，搜狐教育通过对一年内全部教育维权投诉的梳理，推出了《2012年中国教育消费维权调查报告》 。值得关注的是，在“被投诉教育机构排行榜”上，虽然进行了化名处理，但“安伯教育”、“字母外语”、“崇德教育”、“皮克斯英语”、“天才宝宝早教中心”……这些似曾相识的名字，还是相当“打眼”。因为，他们都足够“大牌”。

Education funds spending accounts for GDP4 % goal,Waiting for a long 19 years later,Finally become a reality.In order to let the children receive better education,Chinese family education in children in is not spare,But all kinds of consumption is not far away from the trap"The sun sacred profession".recently,Sohu education through a year all education rights complaint comb,launched[In 2012, China education consumer rights protection investigation report] .There is concern,in"Be complaints education institutions list"on,Although the alias processing,but"Ember education"/"Alphabetic language"/"Morality education"/"Pixar English"/"Talent development center for the baby"……These familiar name,Is quite"eyelet".because,They are enough"big".

六成投诉都因“退费难” Because sixty percent of complaints"Back FeiNan"

　　报告显示，仅2012年上半年，全国消协就受理教育培训服务投诉1644起，超过去年同期的1598起。消费者投诉反映的主要问题有：办学机构虚假宣传，随意编造教师学历、培训内容误导消费者；巧立名目乱收费用，设置不平等格式条款；开课后随意更改课时，随意合并班级甚至取消课程，消费者得不到预期教育效果；教育机构无办学资质或超范围经营等。经过统计，“退费难”成了教育行业普遍存在的问题，在1644起投诉中，反映“退费难”的就占了60%。此外，投诉“课程没效果”、“师资差”和“虚假宣传”的分别占到了20%、10%和10%。

The report shows that,Only the first half of 2012,The national consumer advocates will accept education training service complaints since 1644,More than the same period last year of 1598 cases.Consumer complaints reflect the main problem:False propaganda education institution,Optional made up teachers' education/The training content misdirect consumer;Ring the changes on chaos with,The setting is equal format terms;After class and optional change class,Optional combination class or even cancel the course,The consumer is not expected education effect;Education institutions without running qualification or beyond management, etc.Through the statistical,"Back FeiNan"Education industry became common problems,In 1644 cases of complaints,reflect"Back FeiNan"It accounts for 60%.In addition,complaints"Course had no effect"/"Teachers sent"and"False propaganda"Respectively accounted for 20%/10% and 10%.

职业培训成投诉“重灾区” Vocational training into complaints"areas"

　　此次调查报告中，被投诉的机构涉及早教机构、幼儿园、少儿英语[微博]、课外辅导、职业培训、留学[微博]中介等，可谓“遍地开花”。其中，职业培训机构的投诉数量超过500件，排名“黑榜”首位。紧随其后的分别是课外辅导、少儿英语、早教，也都成为投诉的“重灾区”。

The survey report,Be complaint mechanism involving development mechanism/kindergarten/Children's English [micro bo]/Extracurricular counselling/Vocational training/Study abroad [micro bo] intermediary, etc,is"Blossom everywhere".the,Vocational training institutions complaint number more than 500 pieces,ranking"HeiBang"first.Followed by respectively is instruction after class/Children's English/early,Have become part of a complaint"areas".

　　相对于孩子的教育，一直以来，职业培训受关注的程度并不高，而这恰恰成为职业培训行业疏于规范、管理的“保护伞”。因此，“边缘”的职业培训行业登上“黑榜”首位并非偶然事件。如业内人士所说，这个行业已经到了必须规范的时候了！

Relative to the child's education,Has been,Vocational training concern degree is not high,And it is just as vocational training industry failure to regulate/management"umbrella".so,"edge"On the vocational training industry"HeiBang"The first is not an accidental event.Such as the personage inside course of study says,The industry has the time must be standardized!

“大牌”被指质次价高 "big"Referred to ZhiCiJiaGao

　　在“被投诉教育机构排行榜”上，尽管调查方进行了化名处理，但因为上榜机构都是“大牌”，所以猜出“谜底”并不难。“质次价高”、“合同陷阱”、“课程没效果”等成了被投诉的主要问题。

in"Be complaints education institutions list"on,Although the survey party alias processing,But because the list agencies are"big",So guess"Answer to a riddle"Is not difficult."ZhiCiJiaGao"/"Trap contract"/"Course had no effect"A complaint, such as the main problems.

　　蔡女士投诉某高档早教中心称，教室装修后气味过大，因担心孩子健康，数十位家长[微博]拒绝送孩子去上课。但要求退费时才知道，按照之前签订的合同，学员上三分之一的课程，要花费实缴学费三分之二的钱。“可当时我们签协议的时候，根本没有人提到过这些限制。”

Ms tsai complain a high-grade development center said,After decorating the classroom too smell,Because of the worry about the children health,Dozens of parents [micro bo] refuse to send their children to school.But ask to return a time-consuming just know,According to the contract before,A third of the students on the course,Take paid in tuition two thirds of the money."But when we sign the agreement,No one mentioned these limitations."

　　田女士投诉某大品牌少儿英语机构时表示，每年学费逾万元，但老师更换频繁、课时短缺、管理混乱、教学质量差，与所宣传的严重不符。

Field woman filed a complaint at a big brand children's English office said,Tuition fee each year more than ten thousand yuan,But the teacher change frequently/Class shortage/Management confusion/Teaching quality is poor,With the publicity of serious discrepancy.

　　杨先生投诉某留学中介机构时也表示，这家机构合同签约前后判若两人，申请学校不成功，不仅拒绝退费，而且推卸责任、态度恶劣。

Mr Yang a complaint in intermediary agency also said,The agency contract signing different before and after,Apply for the school is not successful,Not only refused to refund,And pass the buck/Bad attitudes.

【三言两语】 [In a few words]

重塑行业诚信 “大牌”仍须努力 Remodeling industry integrity "big"Still must try hard

　　教育培训市场是块“大蛋糕”，大家争相食之。但在高产出的同时，行业乱相频频：收钱麻利退费无门、名师变兼职、老师如同“走马灯”……受损的是家长的钱袋、学生的前途，更是整个行业的诚信。消费者选“大牌”，无非是为了“放心”。受益于这份“信任”，就得担起这份“责任”重塑行业诚信，“大牌”仍须努力。

Education training market is block"Big cake",We rushed to the food.But at the same time in high yields,Industry chaos again and again:Money refund not brilliant/Part-time teacher change/The teacher as"regimes"……The damaged are a parent's purse/The student's future,Is the industry's good faith.Customers to choose"big",No more than is to"Rest assured".Benefit from this"trust",Have to bear on this"responsibility"Remodeling industry integrity,"big"Still must try hard.