机构名称： Organization name:学而思

Learning and thinking

体验时间： Experience of time:2013年3月1日下午

On March 1, 2013 in the afternoon

体验地点： Experience the place:

　　海淀区中关村大街32号和盛嘉业大厦

Haidian district, Beijing zhongguancun street no. 32 and ChengJiaYe tower

体验人物： Experience people:笔者（孩子的姐姐）

The author(His sister)

总体影响： The overall effect:环境：80　　服务态度：85　　专业度：70

The environment:80 service attitude:85 professional degrees:70

营销味道： Marketing the taste:弱（主要帮笔者介绍了三年级学生可以学习的课程以及测评方法）

weak(Mainly to help the author introduces the grade three students can learn the course and assessment methods)

阶段性测试是否具备 Whether to have periodic testing：未介绍

:Not described

个性化测评是否具备 And if you have personal evaluation：是，可在网上进行测评，或打印出来让孩子做完交到学而思网点进行咨询

:is,Online assessment,Or print it out to let children finish make learning and thought outlets

　　体验过程： Experience the process of:

　　搭乘电梯至7层，出电梯之后没有明显的指示标志，不过地方并不大，笔者比较容易找到，期间看到了几间教室还算整洁，黑板课桌椅具备，但天花板比正常的教室略低，所以有一种压抑的感觉，不适合小朋友学习。笔者找到学而思前台，询问小学生的数学培训问题，前台先询问了孩子的年级，以及之前是否报过培训班，然后拿了三年级学生的数学培训资料给笔者，并介绍课程分为三个等级——基础班，提高班和尖子班。三个班的课程都可以在工作日的晚上或周末全天学习，同时前台为笔者介绍了上网查询课程时间和剩余座位的方法。另外，接待员向笔者介绍，报名课程需先上网进行测评，并给出网址，表明可以网上测评，也可以打印出来做完之后拿到学而思各网点前台进行评分，为学生评定应加入的班级。整个过程比较自然，并没有明显的营销味道，但接待员只是回答笔者的问题没有主动服务的意识。

Take the elevator to 7 layers,No obvious indication sign after out of the elevator,But place is not big,The author is easier to find,Saw some during the classroom is clean and tidy,The blackboard desks and chairs,But slightly lower than normal ceiling,So there is a feeling of depression,Is not suitable for children to learn.The author find learning and thought the front desk,Ask pupils' mathematics training,The receptionist first asked the child's grade,And whether registered before class,Then took the grade three students of mathematical training materials to the author,And introduce course is divided into three levels - foundation class,Senior class and advanced classes.Three of the courses can be in the weekday evenings or weekends throughout the study,At the same time the front desk for the author introduced the Internet query course time and remaining seats.In addition,The receptionist to in this paper,Registration course evaluation should be carried out first to get to the Internet,And give that address,Can show online assessment,Can also be printed after to get the learning and thought to rate each node at the front desk,Evaluation should be to join the class for the students.The whole process is natural,No significant marketing,But the receptionist just answer the question without the consciousness of active service.

　　培训价格： Training the price:

　　数学 三年级 3课时 15次 2720元

Mathematics three grade 3 class 15 2720 yuan

　　英语 三年级 3课时 15次 2720元

English grade 3 class 15 2720 yuan

　　语文 三年级 2课时 15次 1820元

Chinese three grade 2 class 15 1820 yuan

　　老学员优惠20元报名费

Old students preferential $20 registration fee