本报记者 王依然

本报记者 王依然

　

　留学中介，诚信几何？暗流涌处看波折，细分辨，猫腻何其多！ 留学中介,Integrity of geometry?Undercurrent chung in the twists and turns,Fine resolution,How many are suspicious!

　　近日，媒体曝出了重庆某家庭出国不成功，留学中介拒绝退款，8000元中介费要了6年的新闻，再一次把中介行业的诚信问题推到了风口浪尖。人们不得不开始追问，动辄几万元的高价中介费到底是怎样计算出来的？近日，本报记者对济南中介市场进行“摸底”，探一探高价中介费这潭水到底有多深。

In recent days,Media revealed the chongqing one family go abroad is not successful,Agents refused to a refund,8000 yuan news intermediary want for 6 years,Once again, the credibility of the intermediary industry and into the spotlight as never before.People have to start asking,How frequently tens of thousands of yuan of the high commission calculated?In recent days,Our reporter was carried out on the intermediary market of jinan"A baseline",Check high commission the pool how deep.

　

　留学生： 留学生:

　　“指山卖磨”造玄虚 万元中介费太“水” "Refers to the mountain to sell grinding"Therefore ten thousand yuan intermediary too"water"

　　“同样都是去韩国，我花了2万多，我朋友只花了8000元，而享受的服务内容是一样的。”说起这个事情，从韩国留学回来的小贤还是感觉这个差价“很坑爹”。

"Also is to go to South Korea,I spent more than 20000,My friend spent 8000 yuan only,And enjoy the service content is the same."Speaking of the things,Come back from South Korea to study abroad little hen still feel this price difference"Very pit dad".

　　2006年8月，小贤和济南经十路某家中介签订协议准备出国。在接下来的几个月里，她按照中介所交代要准备的材料，一趟趟奔波于各学校和部门之间办理各种手续。交齐材料后，小贤又在该中介接受了语言突击培训，2007年3月到韩国水源市留学。“现在回想起来，我出国的时候中介除了帮我寄材料，似乎什么都没有干，就连申请书和自我介绍都是我自己写的，中介干的那些活自己DIY也完全可以做到。这样还收取我八九千的中介费，真不知这些钱用在了什么地方。”小贤告诉记者。

2006年8月,Small virtuous and jinan through ten address family mediation agreements to prepare to go abroad.In the next few months,She according to the agency account to prepare the material,YiTangTang various formalities to travel between various schools and departments.After all materials,Small virtuous and accepted language assault training in the mediation,Study abroad to Korea water city in March 2007."Looking back now,In addition to help me send it when I go abroad intermediary material,Seems to have nothing to do,Even the application and self introduction is written by myself,Mediation of those who live their DIY also completely can be done.It also charged me 89000 intermediary,I don't know the money in what place."Small Yin told reporters.

　　而让她更为恼火的是，到了韩国以后才发现，在中介语言培训班学的东西还要重新学，而这个培训费却高达1万余元。“中介请的老师是朝鲜族，说是韩语，其实就是带有纯正东北味的朝鲜语。说话有口音，沟通非常困难，要从发音开始纠正，花费了很多精力。1万多的语言培训费真是白瞎了。”不仅如此，在语言课程结束后，在申请学校专业课程时，小贤又遇到了新的问题之前中介所承诺的上完某个学校的语学堂(韩国大学面对外国留学生开设的语言培训班)，就能直升入该学校的本科，可这根本没有兑现。

而让她更为恼火的是,In South Korea after the discovery,In the mediation language training course to learn the things need to learn,While the training is as high as 10000 yuan."Intermediary teacher is Korean, please,Say Korean,In fact, the northeast taste with pure Korean.Speak with an accent,Communication is very difficult,Starting from the pronunciation correct,Spent a lot of energy.More than 10000 language training is really white blind."Not only that,At the end of the language courses,When applying for school specialized courses,Small virtuous and met a new problem before intermediary promised after a school on the school(Foreign students face at South Korea open language training class),Can straight into the school's undergraduate course,But it doesn't deliver.

　　“上完语言学校，申请学校还是要靠自己。花这么多中介费，中介把我们送出来就算完了，最后什么都是自己做的，感觉就是被忽悠了。”采访中，记者发现，像小贤这样的留学遭遇不在少数。

"Finish my language school,To apply for the school or on your own.Spend so much commission,Had finished we send it out if the mediation,Finally what are doing,Feeling is the fool."In an interview,Reporter found that,Like small hen study abroad experience.

　

　留学中介： 留学中介:

　　枉背虚名有苦衷 成本计算“伤不起” 枉背虚名有苦衷 成本计算"Can't afford to injury"

　　几万元的中介费究竟都包含了哪些内容？行业有关人士告诉记者，留学中介的服务内容一般涵盖了申请前的测评、选校、文书的制作、申校、联系学校、签证材料制作、签证辅导及境外服务(接机和住宿安排)等方面。

几万元的中介费究竟都containsthe哪些内容?Industry sources told reporters,Study abroad intermediary service content typically cover the test before applying/Choose the school/Document production/"The school/Contact the school/Visa materials/Visa counselling and outside services(Pick up and accommodation arrangements), etc.方面.

　　但在受访中记者发现，有的中介在留学项目上大打折扣，约定只负责申请学校和签证，如果家长和学生不了解就容易上当，签订不平等条约，从而让服务项目缩水引发纠纷。

但在受访中Reporter found that,Some agents compromised in study abroad programs,Agreement only responsible for school and visa application,If the parents and students do not understand is easy to fall for it,签订不平, etc.条约,So that the service project shrink trigger disputes.

　　记者在济南留学中介市场上了解到，目前留学市场中介费已经破万，并且有增长势头。各家中介机构对到同一个国家留学的中介费用收取标准并不完全一致，但正规中介收费差别并不太大。如东南亚、瑞士等国在1.2万元起，欧洲的英、法、德等国约1.3万元～1.8万元左右；澳大利亚、新西兰约1～2万元；加拿大约1.5～2万元；美国约1.9万～4万元不等。

记者在济南留学中介市场上the解到,At present study abroad intermediary market has been broken,And there are growing.Each intermediary intermediary fees charged for study in the same country standard is not consistent,But the formal intermediary fee is not too big difference.Such as southeast Asia/瑞士, etc.国在1.2万元起,Britain in Europe/method/德, etc.国约1.3万元～1.8万元左右;Australia/New Zealand is about 1 ~ 20000 yuan;Canada is about 1.5 ~ 20000 yuan;美国约1.9万～4万元不, etc..

　　据市物价局相关人员介绍，留学中介收费属于市场行为，目前没有统一标准。而留学中介活动是一种专业行为，很难衡量其收费标准，划分合理的收费范畴。

据市物价局相关人员介绍,Study abroad intermediary fee belongs to market behavior,There is no unified standard.Is a professional behavior and study abroad intermediary activities,It is difficult to measure the charge standard,Reasonable fee category.

　　对此，很多中介也有自己的苦衷。济南一些规范中介有关负责人表示，留学中介费用并不像外界看起来那样“暴利”、“无成本”，而实际上，留学中介日常运营所需开支也很大。

For this,Many agents have their own difficulties.Jinan some normative agency officials said,Study abroad intermediary fees is not as it looks"A windfall"/"No cost",But in fact,Agents required to run the daily spending is very big also.

　　济南某留学服务公司资深留学专家王鹏给记者算了笔账，由于留学中介专业性强，一般对员工的要求也有着很高的要求，目前济南市场大部分留学中介的留学顾问不是外语精通，就是有着留学背景。符合条件的顾问一个月薪资没有4000元以上很难留住人。而且作为脑力劳动者，像律师、医生一样收入较高应该属于正常情况。而作为正规留学中介公司，按照我省有关规定对办公场地面积、工作人数都是有规定的，因此留学中介公司一般都租用商用写字楼，其租金也是相当昂贵。加之广告宣传费、国际电话、快递、海外学校实际考察等项费用算下来也是相当的庞大。

济南某留学服务公司资深留学专家王鹏给记者算the笔账,Because the agents specialized,General requirement for employees also have high requirements,Currently in jinan market advisers are not proficient in foreign language. Most of the agents,Is a study in background.Qualified consultants pay no more than 4000 yuan a month is very difficult to keep people.And as a white-collar worker,As a lawyer/Doctors should belong to the normal situation with higher income.As a formal study abroad intermediary company,In accordance with the relevant provisions of the province on the office space area/Job number is specified,So study abroad intermediary companies are generally renting commercial office buildings,The rent is also very expensive.Combined with the advertising costs/An international call/Courier/海外学校实际考察, etc.项费用算下来也是相当的庞大.

　

　灰色地带： 灰色地带:

　　学费佣金暗流涌 或有或无天知晓 学费A commission暗流涌 或有或无天知晓

　　但也有业内人士透露，中介市场正因为没有政府监管，存在着很多阴暗死角。

但也有业内人士透露,Intermediary market because no government regulation,There are many dark corner.

　　一位曾在北京某留学中介驻济办事处的留学顾问透露，有些中介会从雅思、托福等外语培训机构收购报名者信息，打电话推销留学项目。对于那些语言成绩不好，出国心切的学生，这些中介会推荐一些没名气的大学，而对好学校的申请就不这么“上心”了。“这些学生只是在意能否出去，而不在乎学校排名如何，中介会告诉他们这些学校是跳板，出国以后可以自由申请其他学校。所以很多学生会单纯地迷信留学中介和学校之间的合作关系。”这名业内人士告诉记者，学生录取后，学校会将学生学费的一定百分比返还给输送学生的留学中介，以作为奖励或答谢的“佣金”。

一位曾在北京某留学中介驻济办事处的留学顾问透露,Some agents will from ielts/托福, etc.外语培训机构收购报名者信息,Make a phone call to promote study abroad programs.For those bad grades of language,Eager to go abroad to students,These agents will recommend some famous university,And the application is not so good schools"keen"the."These students only care about whether to go out,And don't care about school rankings,Mediation is the springboard will tell them the school,Go abroad is free to apply for other schools in the future.So many students simply superstition and cooperative relations between agents and the school."The personage inside course of study tells a reporter,Students admitted to,A certain percentage of school students tuition fees will be returned to the students who study abroad intermediary,As a reward or recognition"A commission".

　　据了解，学费佣金不是所有国家的学校都给的，比如美国的大学，尤其是名牌大学，基本都没有佣金政策，但一些综合排名靠后，特别那些不是很正规的“野鸡”大学，就会通过佣金返还吸引留学中介输送学生。而像英国和澳洲这样实行产业化国际教育的国家，院校支付佣金基本也是公开化的。像德国、法国、奥地利这样的公立教育体系，没有学费也就基本上没有佣金这种说法。

据the解,Tuition fees are not all state schools,Such as the United States university,Especially in a famous university,Basic no commission policy,But some comprehensive ranking,Especially those who are not very formal"pheasant"At the university,Will be returned to attract students study abroad intermediary by commission.Like Britain, and Australia and industrialized countries of international education,Colleges and universities pay commission basic is open.As Germany/The French/Austria such public education system,Without tuition fees would be virtually no commission on this statement.

　

　网内网外： 网内网外:

　　乱花渐欲迷人眼 远近高低各不同 乱花渐欲迷人眼 远近高低各不同

　　相关人士透露，留学市场中介费最便宜和最贵的往往都不太“靠谱”。

相关人士透露,Study abroad intermediary market is the cheapest and most often are not"By spectrum".

　　记者调查了一些“留学帮”的留学中介人员，发现他们多依靠于网络宣传，如淘宝、58同城、赶集网等这些网站，以低廉价格招揽顾客，代写文书材料、申请学校收费在800～1000元不等。署名为天桥区徐小姐就是在网上从事代写留学文书资料业务。她表示，自己有留学背景，擅长代写各种文书，通过率为100%，收费仅1000元，其他翻译业务再另收费。据业内人士介绍，像这种任何资质的个人行为是不可取的。若申请失败，就会错过最佳申请时间，而且出现问题无法诉诸法律进行维权。

记者调查the一些"Study abroad for"Study abroad intermediary personnel,Found them more dependent on the network propaganda,Such as taobao/58 city/赶集网, etc.这些网站,At low prices to attract customers,Write papers and materials/申请学校收费在800～1000元不, etc..Flyover district signed by miss xu was engaged in study to write papers and materials on the Internet.She said,Background to study abroad,Good at write all kinds of documents,Passing rate of 100%,Only 1000 yuan,Other translation business and other charges.According to the personage inside course of study,Like this any qualified individual behavior is not desirable.If apply for failure,Will miss the best time to apply for,And there is a problem unable to resort to legal rights.

　　还有不少中介，一方面通过取消学校实地考察等环节来压缩成本，一方面抬高中介费价格来扩大利润空间。“有些国家投入的成本确实就是高，特别是签证拒签率高的国家，学生拒签后，留学中介收不到服务费，所以在中介费定价上抬的比较高，谁不想挣点钱呢。但是没有经过实地考察这一环节，以后学生到了国外很容易出现种种纠纷，合法权益往往不能得到保障。”

还有不少中介,一方面通过取消学校实地考察, etc.环节来压缩成本,On the one hand, deserved raise prices to expand the profit space."Some countries invest cost is really high,Especially the problem of high rate of visa refusal,After the student visa,Agents cannot receive fees,So in the service commission pricing is higher,Who wouldn't want to make some money.But without fieldwork this link,Students went abroad after various disputes can occur easily,The legitimate rights and interests can not be guaranteed."

　　记者在济南某高校内设的留学项目基地看到，该基地以学校和海外院校友好合作为招牌，打出了签证100%包过的宣传语，向学生收取8000-10000不等的“申请学校的手续费用”，并另收取12000元以上的所谓“语言预科”培训费。中介收费固然高得离谱，而所谓的语言培训费更是其擭取利润的又一重要途径。令记者忧虑的是，如此做法在中介市场中不是个案，效尤者也日见其多。

记者在济南某高校内设的留学项目基地看到,The base of friendship and cooperation with overseas schools and colleges for signature,The slogan 100% played the visa package,向学生收取8000-10000不, etc.的"Apply for the school fees",And the other so-called charge 12000 yuan of above"Language preparatory"training.Intermediary fee is far too high,The so-called language training is the another important way to grab the profits.To reporter concern,It is not the case in the intermediary market,Also became more and more the more would follow suit.

　　

正本清源： radical:

　　希望政府作主导 规范市场是其时 希望政府作主导 规范市场是其时

　　记者了解到，目前山东省内留学中介机构已超过200家，良莠不齐现象十分严重，而且“黑中介”充斥其中。而政府有关部门因其为市场行为，而缺乏规范执业的统一标准。这些问题交织，已扰乱了留学中介市场秩序，影响了留学中介行业的健康有序发展。对此，一些留学中介机构对此忧心忡忡。

记者the解到,At present, the study abroad intermediary institutions in shandong province has more than 200,The good and bad are intermingled phenomenon is very serious,and"Black intermediary"With the.And relevant government departments for their market behavior,And the lack of standard practice of the unified standards.These issue,Has disrupted the study abroad intermediary market order,Influence the healthy and orderly development of study abroad intermediary industry.For this,Some study abroad intermediary agencies are worried.

　　在采访过程中，很多留学中介机构和家长开出了治疾妙方。一方面政府加强市场监管，比如，制定中介内容规范、服务准则和收费标准，加强机构资质管理和执法检查，严厉查处不法行为等等，以发挥规范留学中介市场的主导作用；另一方面我省能尽快成立留学行业协会，加强行业自律，提升中介服务质量，保护良性竞争；三是充分发挥消费者协会等组织作用，加强新闻监督和社会监督，切实保障消费者合法权益。

在采访过程中,Many study abroad intermediary institutions and parents offered some cures for disease.On the one hand the government to strengthen market oversight,Such as the,Make the mediation content specification/Service guidelines and standards,Strengthening institution qualification administration and law enforcement,严厉查处不method行为, etc., etc.,In order to standardize study abroad intermediary market leading role into full play;On the other hand our province was set up to study industry association as soon as possible,Strengthen industry self-discipline,Improving the quality of intermediary services,Protect the benign competition;三是充分发挥消费者协会, etc.组织作用,Strengthen supervision and social supervision,To protect consumers' legitimate rights and interests.

　　

专家支招扎 Experts recommend Mr.

　　查验资格 认定书 营业执照缺一不可 查验资格 认定书 营业执照缺一不可

　　山东省教育厅国际交流与合作处处长刘永波表示，通过中介机构办理自费留学申请，应查验其是否具有教育部颁发的“自费出国留学中介机构资格认定书”，以及当地工商管理部门颁发的允许其开展自费出国留学中介业务的营业执照，核对其核心资质情况。同时，查看中介是否与拟申请院校签署了合作意向书或协议，以及该合作意向书或协议是否报经当地省、自治区、直辖市教育行政部门确认。签署出国

山东省教育厅国际交流与合作处处长刘永波表示,Through the intermediary to deal with at one's own expenses study abroad application,Should be to check if it is issued by the ministry of education"At one's own expenses study abroad intermediary qualification differentiates",And issued by the local administration for industry and commerce allows it to develop business of at one's own expenses study abroad intermediary business license,Check its core qualification.At the same time,Check to see if the mediation and intends to apply for colleges and universities signed a letter of intent for cooperation or agreement,And whether the agreement of cooperation letter of intent or reported to the local province/The autonomous region/Municipalities directly under the education administrative department to confirm.Signed to go abroad

　　留学服务合同时，除了要将涉及双方利益的核心内容写入合同外，还应注意合同中署名的留学中介机构名称是否与其“资格认定书”上的名称相符。缴费时，索要有效发票或盖有企业财务专用章的收据，以避免不必要的损失。如果中介损害了学生利益，可向该中介所属地的教育部门举报、投诉。

留学服务合At the same time,In addition to writing the core content of interests with the parties concerned in the contract,Should also pay attention to the signature of the contract whether study abroad intermediary institution name instead"Qualification differentiates,"In the name of the match.When the payment,For valid invoice or receipt stamped with enterprise financial special seal,In order to avoid unnecessary loss.If the mediation harm the interests of students,To the mediation report belongs to the education department/complaints.