搜狐315投诉平台网友：我在该网上报了视频培训班，需要配套教材，购买后该网站迟迟不给发货，订单号：16856；12年12月11号下订单，13号仍未发货，该书售价为25+14（运费），为不耽误学习，13号在京东商城购的该书15+5（运费），京东商城在14号快递上门，在13号联系高学网想取消订单，开始答应并承诺退款只能退到工行卡里，后经两个小时，他们又单方面变卦，说无法退款，协商未果。17号收到高学网教材，本打算签收，但打开后发现该书已严重破旧，书的扉页夹有“有点破旧，敬请见谅，12.13\",联系客服，解释是教材一律不退款，而且说字扉页已经说明是在仓库低端找到。无法退货！

Sohu 315 complaints platform for Internet users:I called the video training course in the Internet,Need to form a complete set of teaching material,The site was too slow to delivery after purchase,The order number:16856;On December 11, 12 order,13 is still not send the goods,The book sells for 25 + 14(The freight),Don't hold up learning,13 in 15 + 5 of jingdong mall to buy the book(The freight),Jingdong mall in 14 delivered right to your door,In high contact 13 who want to cancel the order,To promise and promise a refund can only refund to the icbc card,After two hours,They depend on unilateral,Said can't refund,Such negotiations fail.17 received high who teaching materials,This is going to sign for it,But found that it was serious worn out after open,The cover page of the book clamp"A little old,Please forgive me,12.13 \",Contact customer service,Explanation is that the material shall not be refund,And the cover page has instructions say words are found in the warehouse of low-end.Unable to return!