深圳证券交易所25日起正式启用全国统一的服务热线电话——400-808-9999，以进一步提高服务质量，方便市场参与者。

The shenzhen stock exchange 25, was officially opened up the unified national service hotline-400-808-9999，To further improve the service quality，Convenient market participants。

　　深交所2008年以来共接到投资者来电5万余次，深交所均做出耐心、细致的解答。启用该服务热线是深交所实现与市场参与各方良性互动，提升核心竞争优势的重要举措。通过此次对服务热线电话的改号、升级，不仅将大大拓展深交所服务热线电话的功能，而且将进一步提升深交所市场服务的效率，更好地为广大投资者及市场参与各方提供全方位的服务。

Shenzhen since 2008 were received more than 50000 times to investors，Shenzhen made all patience、Detailed answer。Start the service hotline shenzhen is achieved with market participants benign interaction，Ascension is an important measure of the core competitive advantages。Through this to the service hotline GaiHao of、upgrade，Not only will greatly expand shenzhen service hot line function，And will further enhance the efficiency of shenzhen market services，Better for the investors and market participants provides the omni-directional service。

　　深交所此次选用400-808-9999作为全国统一服务热线电话，呼叫方只需支付本地市话费。统一服务号码后，深交所投资者呼叫中心、语音查询系统、技术支持电话等均采用统一的号码。另外，深交所服务热线具有增值服务的许可，未来将进一步扩展和完善相关功能，在投资者关怀、市场调查、重要信息通知等呼出类业务方面承担更多的工作。

The selection as the 400-808-9999 shenzhen unified service hot line，Call of parties to pay local city calls。Unified service number，Shenzhen investors call center、Voice search system、Technical support phone all use uniform number。In addition，Shenzhen service hotline has the permission of the value-added services，The future will further expand and perfect relevant function，Investors care in、Market research、Important information announcement out kind of business take on any more work。

　　近年来，按照“贴近市场、了解市场、服务市场”的基本理念，根据深交所“服务体系建设纲要”的要求，深交所围绕多层次资本市场的平稳运行，夯实投资者教育服务的系统建设，强化交易所的服务方式与手段，打造了一个以投资者热线电话为基础，涵盖电话、邮件、信函、短信、在线交流、现场交流、投诉举报电子系统、专项调查等多种方式的“投资者综合接入平台”，方便投资者以最便捷的方式寻求帮助、反映诉求。（周少杰）

In recent years，According to“Close to the market、Understand the market、Service market”The basic idea of，Shenzhen according to“Service system construction programs”requirements，Shenzhen around the smooth running of multi-level capital market，Investors education service system of laying the construction，Strengthen exchange service way and means，To build a hotline to investors for the foundation，Covers phone、mail、letters、Text messages、Online communication、Site communication、Complaints whistle electronic system、Special investigation and so on many kinds of ways“Investors comprehensive access platform”，Convenient investors in the the most convenient means for help、Reflect appeal。（ZhouShaoJie）