培训无效难退款 Training is invalid difficult to refund

　　近日，记者从南昌市东湖区消协了解到：2011年7月，李女士将儿子送往南昌市的“训达”教育补习英语。由于价格较高，一开始李女士有些犹豫，但工作人员马上表示：“要是实在没有效果，可以退钱。”看到很多学生都在里面补习，还有无效可以退款的承诺，李女士当即就交了28000元补习费。

recently,Reporter from city disappear assist understanding to the east lake area:In July 2011,Ms. Li will be sent to the son of the city"Training of"Education with English.Because the price is higher,A began to ms. Li some hesitation,But staff said immediately:"If really no effect,Can money back."See a lot of students are in remediation,There are invalid can refund commitment,Ms. Li was immediately made 28000 yuan with fee.

　　补习了2个月，可孩子的外语成绩依旧。经过协商，对方同意退18000元，但在李女士如约前去拿退款时，对方负责人双手一摊表示没有钱。最后，在消协的调解下，对方才写下还款承诺书。

Cram for 2 months,Can the child's language result still.After consultation,The other party agreed to back 18000 yuan,But in ms. Li for a refund to take when,In other hands a booth said no money.finally,In disappear assist the mediation,Each other to write confirmation of payment.

　　点评：南昌市东湖区消费者协会姚秘书长称，从投诉情况来看，反映教学质量达不到要求的，占据了“一对一”教学培训投诉的一大半。现实的情况是，合同是一份格式合同，整个合同条款都是由教学培训机构拟定好了的，一旦发生纠纷，合同条款势必对家长不利。因为一些教学培训机构往往只设置家长们的义务，并没有过多地提及家长们的权力。有的甚至连教育培训机构的违约条款也没有。

Comment on:Nanchang city east lake area consumer association secretary-general yao says,From complaints situation,Reflect the quality of teaching can not reach the requirements,occupied"one-on-one"Teaching training, most of the complaints.The reality of the situation is,The contract is a contract format,The terms of the contract is drawn up by the teaching training institutions of,Once a dispute,The terms of the contract will be unfavorable for parents.Because some teaching training institutions tend to set the obligation of parents,And not too much to mention the power of the parents.Some even education training institutions in terms of breach of contract no.

　　支招：姚秘书长说，家长在选择“一对一”教学培训机构前，首先要了解该培训机构的口碑和教学质量。在签订合同前，家长应将自己的要求写进合同条款，而不是由教学培训机构给出一个模糊的回答，比如，“通过半年的学习，某科目的学习成绩会有所提高”、“小孩完成所有的课外作业，否则教育培训机构不承担违约责任”。这些都是很模糊的语言，一旦发生纠纷，吃亏的是家长。另外，要看清楚双方的违约责任，特别要注明教育培训机构的违约责任。

move:General secretary yao said,Parents in the choice"one-on-one"Before teaching training institutions,First of all to understand the training institutions reputation and the quality of teaching.In before signing the contract,Parents should will their requirements written into the terms of the contract,Not by teaching training institutions to give a vague answer,Such as,"Through the half a year's study,A course of study result will be improved"/"Children do all the homework,Otherwise the education training institutions do not assume liability for breach of contract".These are very fuzzy language,Once a dispute,A parent is.In addition,To see both sides of the liability for breach of contract,Special education training institutions to indicate the liability for breach of contract.

　　消防设施不过关 Fire control facilities do not pass

　　南昌市象湖新城的“丛优”中小学培训中心占据了一栋6层楼房子的最上面两层，除去楼道内不到2米宽的通道外，整栋楼再无别的安全通道，也没有设置专门的消防通道。记者注意到，整个培训中心，只有在入口处放了一个灭火器，但已锈迹斑斑，布满灰尘。该场所内部也未设置应急照明灯、疏散指示标志和安全出口标志。

Nanchang city as the lake"Plexus optimal"Primary and secondary school training center occupy a house and the top of the house floor two layer,Remove corridor in less than 2 meters wide of the channel,The whole building no other safe passage,No set special fire channel.Reporter noticed,The training center,Only at the entrance to put a fire extinguisher,But already rusty stains,Is full of dust.This place is not set up internal emergency light/Evacuation indicating signs and safety exit sign.

　　在教学区，每层设置了一个大教室和10个VIP教学室，VIP教学室空间相对狭小，只能容纳2个人。相连的两个VIP教室之间用半透明挡板隔开，房间内无任何消防安全设施。

School districts in,Each layer set up a big classroom and 10 VIP teaching room,VIP teaching room space is relatively narrow,Can accommodate two people.Connected between two VIP classroom with translucent baffle off,The room without any fire safety facilities.

　　谈及这里的消防安全措施，一名刘姓负责人称，他们租的是单位的房子，其消防肯定不存在任何问题。可当记者希望其提供消防安全证明时，他表示相关的手续还在进一步的补办当中。

About the fire safety measures,A surnamed lu officials say,They rented the house is the unit,The fire must be no problems.But when reporters who want to provide fire safety when the proof,He said to relevant formalities still further of such.

　　点评：江西师范大学教育行政法专家余正琨说，《民办教育促进法》规定，如果个人创办文化教育培训学校，需要得到教育部门审批。除此之外，学生安全保障、消防等其他一系列手续都是必备的。否则，不能开展教育培训活动。租一个房子，再装修一番，改成所谓的教学场所，其消防设施肯定不过关，消防部门也不会颁发消防许可证。

Comment on:Jiangxi normal university education administrative law experts are more bin, said,[Private education promotion law]provisions,If people started culture education training school,Need to get education department for examination and approval.In addition,Student security/Fire and other series of procedures are necessary.otherwise,Can't carry out education training activities.Rent a house,To decorate a,Into the teaching place,The fire control facilities must not pass,Fire department will not permit issued by fire.

　　支招：余教授建议，学生家长在选择“一对一”这样的培训机构时，可以同时要求培训机构出具消防验收合格证，因为任何一个培训机构要从事教学，消防是前置手续，只有消防过关了，才有资格去招生，否则，学生的安全难得到保障。

move:Professor suggested more than,The parents of the students in the choice"one-on-one"Such training institution,Can also requires training institutions issue fire acceptance certificate,Because any a training institutions engaged in teaching,Fire is lead formalities,Only through the fire,Only then has the qualifications to recruit students,otherwise,The safety of the students to obtain the safeguard.