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教育业泄密灰色链条:培训机构送礼换信息--亲稳网络舆情监测室
2013-05-13
核心提示:教育培训机构称:学生家长的信息,“我们有的,其他机构都有”,“销售部门专门跑学校,有的吃顿饭就能搞定。”
Core tips:Education and training agency said:Parents of students information,"We have,Other institutions","Sales department specializes in running schools,Some people eat meal."
21世纪网 “几乎所有主城区学校的学生家长名单我们都有,上面有家长的姓名、联系方式,学生每个学期的成绩。”一家上市家教培训公司呼叫中心总监在新人入职时说。
In the 21st century, network "Almost all parents list we have in school,It has the names of the parents/Contact way,Students each semester grades."Call center director in a listed family education training company, said the new hires.
据21世纪网对教育培训机构的走访得知,学生家长的信息泄露已不是新鲜事,“我们有的,其他机构都有”,“销售部门专门跑学校,有的吃顿饭就能搞定。”
According to the network of education training institutions in the 21st century to visit,Parents of students of information leak has not new,"We have,Other institutions","Sales department specializes in running schools,Some people eat meal."
培训机构对学生信息了如指掌 Training institutions to students information
家住南昌市东湖区的李先生曾接到过一家培训公司客服人员的电话。
Mr Lives in nanchang donghu OuDeLi had received a training company the personnel of the service call.
“您好,请问是明明爸爸吧?”李先生的女儿明明上初三,乍一听,他以为是学校的老师。对方称,自己是一家培训机构的客服,在某次宣讲课上,李先生给培训机构留下了电话,所以来问问孩子的学习情况。
"How do you do,Excuse me, is when dad?"Mr. Li's daughter clearly on grade,At first glance to listen to,He thought it was a school teacher.The other said,He is a customer service training organization,In a speaking class,Mr Li left training institutions,So ask your child's learning situation.
接着,客服针对数学和化学科目,详细询问明明的学习情况。电话中,对方极力劝说李先生在周末带着孩子去机构做个测试,并会给明明一些免费的学习资料。李先生已经请了家教给孩子辅导数学,便答应去看看补习化学的课程。
then,Customer service for mathematics and chemistry subjects,Ask for details of when learning situation.On the phone,Each other is trying to persuade Mr Li over the weekend take their children to do a test,And can give a clearly some learning materials for free.Mr. Li already please tutoring math tutoring for children,Has promised to look at the tutorial chemistry course.
挂了电话,李先生开始有些纳闷。明明理科成绩偏弱,一直让家教在家里给孩子补课,他并未参加过机构的宣讲课,此外,数学和化学正是明明一直跟不上的两门课程,培训机构怎么了如指掌呢?
Hung up the phone,Mr. Li began some wonder.Clearly weaker in science,Have been a tutor at home to make up a missed lesson,He didn't participated in the organization of the speaking lesson,In addition,Math and chemistry is clearly has couldn't keep up with the two courses,How do you know training institutions?
“重点中学四七九中,以及主城区的重点学校,学生家长名单我们都有。”一家上市培训公司在成都分公司给新人入职培训时,全国呼叫中心总监李叶(化名)介绍道。
"47 and a key school in nine,And the main focus of the school,We have list of parents of students."A public training company in chengdu branch to the new orientation,The national call center director li yan(Not his real name)said.
该名总监称,名单上不仅有家长的电话,还有学生每个学期的成绩,客服人员可以有针对性的获得家长的信任和认可,从而增加家长带学生前往培训机构做测试的成功概率。“而在电话沟通时,大部分家长往往都会相信是参加了某次宣讲时自己留的电话,而不会起疑心。”
The director said,On the list not only there is a call for parents,Some students each semester grades,The personnel of the service can be targeted for parent's trust and recognition,Increasing parents with students to training institutions do the test success probability."And in the telephone communication,Most parents tend to believe that took part in an about yourself when on the phone,And will not be suspicious."
信息打包低价售卖 Package information low price selling
家长名单和学生成绩只有所在学校能够掌握,这些信息又是如何到了培训机构手中?
Parents and students can grasp only in school,These information and how to training institutions?
21世纪网获悉,培训机构的组织架构主要包括客服、销售和教学,其中销售和客服部门负责前段的信息搜集和初步沟通,而销售部门平时和学校打交道颇多。
The 21st century network learned,The organization of training institutions structure mainly includes customer service/Sales and teaching,The front of the sales and customer service department is responsible for information gathering and preliminary communication,The sales department at ordinary times dealing with school.
“过年过节请客吃饭送礼是少不了。”一位曾在上述机构北京分公司教数学的老师对21世纪网表示,“销售平时跑学校,上至校长,下至班主任,都要打好关系,他们的收入主要来自招生的提成,搜集到家长的信息越多,招生的数量就越大。”
"Chinese New Year festive gifts is a dinner party."A former teaching mathematics teachers in the institutions of Beijing branch of net said in the 21st century,"Sales at ordinary times run schools,To the headmaster,Down to the teacher in charge,All want to make good relationship,Their income is mainly from admission fees,Gather at the more information,The greater the number of admissions."
“不仅仅是我们一家有这些名单,我们有的其他机构都有,这已是公开的秘密。”李叶称,培训机构人员流动频繁,这些名单也随着人员流动到达所有培训机构手中。
"Not only we have the list,We have some other institutions,This is an open secret."Li yan said,Training institution staff turnover,The list also with the flow of people to an all training institutions.
除了从学校拿信息,也有人专门从事信息买卖,中小型的培训机构是主要客户。一位在深圳从事英文培训老师透露,有人专门出售学校名单,小学、中学都有,一个学校数千人的信息打包价格300-500元不等,折算下来每份信息不足1毛钱。
In addition to take information from the school,Also someone who specializes in buying and selling information,Training institutions is the major small and medium-sized customers.One in shenzhen, engaged in the English training teacher said,Someone special sell school list,Primary school/High school has a,Thousands of people at a school in a information package price 300-500 yuan,Reduced down to less than 1 cent per information.
信息监管缺失学校信息泄露频繁 Regulatory information leaked frequently missing school
学校信息泄露已不是新闻。每逢暑假前夕,家长就接二连三接到培训机构的电话,2012年11月,江苏更曝出数十万学生家长信息在网上被公开出售。除了培训机构的电话,更有高考考生收到高等院校的录取通知书或招生办的电话,而他们压根也没有报过这些学校。
The school information is not news.Ahead of the summer holidays,After a spate of parents got a call from the training institution,In November 2012,Jiangsu more Revelations hundreds of thousands of parents of students information be sold publicly on the Internet.In addition to the training institutions,More university students received the acceptance notification from institutions of higher learning or admissions office phone,And they did not quote these at school.
21世纪网多方获悉,学生的信息十分容易取得,并且监管缺失。一位学校教务处人员表示,“全校上千名家长的联系方式和学生的学籍档案并没有加密,办公室的人员人手可查,不仅是教务处,各个班级的班主任就负责登入学生成绩,档案室也能调阅学生资料。”而某些招生院校或培训机构平时和校长、老师关系亲密,“不需要吃饭送钱,都能拿到名单。”
In the 21st century, network has learned,Student information is very easy to get,And the lack of regulation.A school office staff said,"All the thousands of famous long contact and students enrollment files is not encrypted,Office of personnel staff,Is not only the office,Login each class the teacher in charge is responsible for student performance,Archives can also read the information."And some of the recruitment of students colleges and universities or training organizations and principal at ordinary times/Close ties to the teacher,"Don't need to send money for dinner,Can get the list."
加强对学校环节的监管,得到多数家长的共识。一项有158名家长参加的调查显示,96名家长表示,“学生信息被泄露”的主要环节是“学校”,占总数的61%,此外,有58名家长认为,是“相关政府部门”,占总数的37%。但在处理上,家长们却表示只能“听之任之”。谈起解决之道,近六成的家长表示,希望通过立法,保护个人信息的安全。
To strengthen the supervision of the school link,Get the consensus of most parents.One is the survey of 158 parents,96 parents said,"Student information was leaked"Is the main link"The school",61% of the total,In addition,There are 58 parents think,is"Relevant government departments",37% of the total.But on the handle,Parents have said only"it".Talk about the solution,Nearly sixty percent of parents said,I hope to pass legislation,To protect the safety of personal information.
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