本报讯 陕西证监局以保护投资者合法权益为根本，立足辖区实际，积极探索实践在机构监管中加强投资者保护的有效途径，取得了各类投资者投诉大幅下降、非法证券咨询活动受到严厉打击、投保工作长效机制运行的突出成效。以倡导理性投资、培育成熟投资者群体为主线、创新地开展分层次、分段式投资者教育、全面扩大投资者教育的覆盖面、针对性和有效性：针对不同投资者群体的知识需求分层次开展宣传活动；针对社会公众心理，在形式上体现多样性。

Report from our correspondent shaanxi securities regulatory bureau to protect the legal rights of investors as a fundamental，Based on actual jurisdiction，Active exploration practice in supervision institution in the effective ways to strengthen the protection of investors，Made all kinds of investors complain down dramatically、Illegal stock consulting activities are harshly、Persistent effect mechanism of operation for outstanding achievements。To promote the rational investment、Cultivating mature investor groups as the main line、Innovation to develop the layer、Section type investor education、Expanding the coverage of the comprehensive investors education、Pertinence and effectiveness：According to different requirements of the knowledge of the investor base layer begin propaganda；For the social public psychology，In terms of form reflects diversity。

　　以健全和落实信访责任制为切入点，积极妥善做好投资者信访投诉工作：强化辖区机构妥善处置客户投诉责任；完善局内处室协作，分类处置工作机制，力求有效合理解决投资者的疑虑和诉求。

To improve and implement the complaint as the point of responsibility system，Positive properly do investors complaints of complaint：Strengthening institutions under the proper disposal customer complaints responsibility；Perfect inning office collaboration，Classification disposal work mechanism，To solve the effective and reasonable investors doubt and appeal。

　　（马赠发）

（The horse give hair）