今年春节假期在香港发生的“世通事件”，在香港各界引发了如何监管旅游业乱象以及是否要限制自由行客源的大讨论。

This year the Spring Festival holiday happened in Hong Kong"Worldcom events",From all walks of life in Hong Kong caused how to regulate tourism mess and whether to limit freedom ride tourists big discussion.

　　证券时报记者 吕锦明

The securities times reporter LvJinMing

　　10年前，为拯救深受非典疫情打击的香港经济，中央政府开放了内地部分城市居民赴港个人游（即“自由行”）。这项措施的推出，犹如为疲弱的香港经济注入一剂强心针，令其得以迅速走出非典阴影，香港的旅游业更是从中直接受益，在10年间高速增长。然而，今年春节假期在香港发生的“世通事件”，却令很多内地游客对赴港旅游有点抵触甚至反感，这也在香港各界引发了如何监管旅游业乱象，以及是否要限制自由行客源的大讨论。

Ten years ago,Salvation by SARS epidemic hit Hong Kong's economy,The central government to open the mainland part of the city residents to individual visit Hong Kong(namely"Freedom ride").The introduction of measures,As for the weak of the Hong Kong economy into a new agent,Make it rapidly out of SARS shadow,Hong Kong's tourism is to benefit directly,In a decade high growth.however,This year the Spring Festival holiday happened in Hong Kong"Worldcom events",But it makes a lot of tourists from the mainland to Hong Kong to travel a little conflict and even dislike,This also caused the from all walks of life in Hong Kong how to regulate tourism mess,And whether to limit the freedom of tourists do big discussion.

　特首斥“世通事件” Ce spending"Worldcom events"

　　令香港蒙羞 Shame to Hong Kong

　　2月12日（农历大年初四）晚间，一个有30多人组成、由香港世通假期旅行社接待、经深圳赴港的内地旅行团，因未能被安排入住到预订酒店，有20多人在旅游大巴上过夜，10多人则被安排入住在非指定的宾馆。

February 12(The lunar having reunion dinner)night,One of more than 30 people/By the Hong Kong stone holiday travel reception/The shenzhen port in mainland tour group,For not being admitted to the hotel reservation,More than two dozen people have in tourist bus for the night,Ten people are placed in the designated in the hotel.

　　这个团中一位来自吉林的旅客说，她是通过深圳的一家旅行社报名参加“三日两夜香港团”，团费大约1000元。在12日晚，他们随导游到达“预订”酒店后却被告知不能入住，后来几经辗转才在次日晚上被安排入住香港仔另一家酒店。回顾整个过程，她形容自己感觉“十分狼狈”。

The group from a bit of jilin passenger said,She is through the shenzhen a travel agency sign up for"Three days and two nights XiangGangTuan",Cost about 1000 yuan.In the 12 evening,They arrived with the tour guide"reservation"The hotel was told not to check in,Later in the evening after several times before being admitted to the Aberdeen another hotel.Review the whole process,She describe you feel"Very distressed".

　　事件被媒体曝光后，香港各界一片哗然，并引起了香港特区行政长官梁振英以及港府相关部门官员、行业团体机构的高度关注。

Event by the media after exposure,A Hong Kong outcry from all walks of life,And caused the chief executive of Hong Kong SAR and the government LiangZhenYing related department officials/Industry organization's high attention.

　　昨日，梁振英首度公开回应港府对“世通事件”的态度。他表示，特区政府十分关注有关事件，强调这次事件影响了香港作为国际旅游城市的声誉，他敦促世通负责人“好好清楚交待事件”，并要求旅游业议会对事件从严处理。

yesterday,First time to the public LiangZhenYing response to the government"Worldcom events"attitude.He said,The SAR government pay much attention to the relevant events,Emphasize the incident affected Hong Kong as an international tourist city reputation,He urged the stone"A good clear confessed event",And requirements of the travel industry council event processing.

　　香港旅游业议会主席胡兆英昨日表示，一定会严肃处理有关问题。据悉，香港旅游业议会于昨日中午紧急召开理事会，会议的首个议题就是讨论世通假期被投诉的问题。胡兆英于会后表示，“整个事件看起来疑点重重，调查过程就好像查案一样。”

Hong Kong travel industry council chairman HuZhaoYing said yesterday,Will serious deal with the problem.It is reported,Hong Kong travel industry council yesterday noon to convene an emergency,The meeting is the first issue discussed stone holiday is a complaint.HuZhaoYing in after the meeting said,"The whole event looks doubtful point many,Investigation process like as investigations."

　旅游市场乱象横生 The tourist market mess with humour

　　实际上，有多个在新春假期赴港的内地旅游团近日都投诉“货不对板”，且矛头大多直指“世通假期”，世通却辩称在多宗投诉中只有3宗与他们有关，甚至报警说有人冒名接团。但香港旅游业议会其后揭穿了世通的谎言，表示在至少5宗涉及住宿与行程不符的投诉中，有4宗与世通假期有关。

In fact,Have more than one in the New Year holiday to port group mainland recently all complaints"Cargo wrong plate",And most of their directed at"Worldcom holiday",Stone is argued that more complaints in only 3 cases related with them,Even alarm said someone pick group name.But Hong Kong travel industry council thereafter debunk the stone lies,Said in at least 5 cases involving accommodation and travel not in the complaint,There are four cases and stone on holiday.

　　2月15日，香港警方在晚上约21时接到7名内地旅客报案，称不满住宿安排。香港旅游业议会总干事董耀中表示，这批旅客也是由世通假期接待。据悉，报案的旅客分别来自江苏、湖北，日前经由深圳赴港，他们在报团时旅行社承诺入住三星级酒店，结果却被安排在旺角水渠道一间钟点宾馆。

On February 15,,Hong Kong police in the evening when about 21 received 7 name mainland passengers go to the police,Says discontent accommodation arrangement.Hong Kong travel industry council director-general DongYaoZhong said,This batch of passenger also by the stone holiday reception.It is reported,Go to the police the passengers were from jiangsu/hubei,By way of shenzhen has to port,They in the newspaper group in the travel agency promised three-star hotel,The results are arranged in mong kok water channel a clock time hotel.

　　董耀中透露，日前还接到一个东莞港澳新春旅游团投诉，他们到港后被安排在邮轮上过夜。目前，香港旅游业议会已致信广东省旅游质监所，要求协助调查。

DongYaoZhong revealed,Has also received a new complaint dongguan Hong Kong and Macao tour,Their arrival is arranged in the night on a cruise ship.At present,Hong Kong travel industry council has written ZhiJianSuo guangdong tourism,Requirements to assist in the investigation.

　　对于内地旅客的投诉，世通假期就其中一宗涉及旅客在游轮上过夜的投诉辩称，有人冒充旅行社接待游客。据香港警方透露，日前接获世通假期一名王姓负责人报案，称早前一个内地来港旅行团投诉不满被安排在邮轮上留宿，但负责接待的旅行社并非世通假期，因此“怀疑有人冒充世通接待旅客”。据悉，目前案件已经交由香港九龙城刑事调查队跟进。

For mainland passengers complain,Stone vacation is one of the cases involving passenger lines in the complaint argued,People pretend to be visitors travel agency.According to the Hong Kong police said,Has received stone holiday a head wang go to the police,Said earlier a mainland China to Hong Kong tour with complaints are arranged in the cruise stay on,But is responsible for the reception of the travel agency is not stone holiday,so"Doubt someone pretend to be stone reception passenger".It is reported,At present the case has been to Hong Kong Kowloon city criminal team to follow up.

　　记者在采访中看到，在内地游客聚集的广东道海港城一带，不时可见有中青年妇女，用不太熟练的普通话向看似内地游客的人士推介游轮旅游套餐，甚至尾随和纠缠游客。记者留意到，这些招揽游客的人大多是家庭妇女打扮，没有正规统一的工作制服，也没有固定的工作场所，她们有时三五成群、有时各自为战。当被游客问及旅游公司的相关等事宜时，她们大多支吾不清，只是一味地宣传其产品多么超值。

Reporter in the interview to see,In the mainland tourists gather guangdong way harbour city area,From time to time seen with young and middle-aged women,With not very proficient mandarin seems to mainland tourists to promote people cruise tour packages,Even shadow and badger tourists.Reporter noticed,The National People's Congress to attract visitors are family women dress up,No formal unity work uniforms,Also have no fixed place of work,They are sometimes in knots/Sometimes engage at will.When asked by tourists travel company related matters when,They mostly prevarication is not clear,Just how to promote the product value.

　业内人士支招整肃 The personage inside course of study to purge support

　　昨日，香港旅游业议会主席胡兆英在接受采访时表示，世通假期日前就投诉提交的书面报告“不尽不实”，对于世通假期旅行社大股东王永坚的不合作态度“感到愤怒”。胡兆英透露，议会已经发出“最后通牒”，要求王永坚最晚在本周四早上10时亲自到议会交代，否则议会将立即暂停世通会籍。

yesterday,Hong Kong travel industry council chairman HuZhaoYing said in an interview,Worldcom holiday has submitted a written report to complaints"Not false",For stone holiday travel agency big shareholders WangYongJian uncooperative attitude"Feel anger".HuZhaoYing revealed,Parliament has gone out"The last time",Requirements WangYongJian most late on Thursday morning 10 personally to parliament replacement,Otherwise the parliament will immediately suspend the stone membership.

　　香港署理旅游事务专员罗淑佩在接受媒体专访时表示，世通假期负责接待的数个港澳游旅行团，在未能预先订房安排旅客住宿的情况下，令部分团友被迫要在旅游巴上过夜，是各方都绝对不能接受的。同时，世通假期的负责人至今未与香港旅游业议会接触交待事件“更加是荒谬”，整个事件令香港旅游业蒙羞。罗淑佩表示，港方已联络国家旅游局，对方表示高度重视事件，并会联络相关部门查证以了解事情真相。她透露，近期将会研究加强香港旅游业议会的监管措施，并考虑在旺季时预先抽查接团旅行社的住宿及行程安排。

Hong Kong acting tourism affairs commissioner LuoShuPei in media interviews, said,Worldcom holiday is responsible for the reception of a number of Hong Kong and Macao swim Tours,In the failed to advance booking arrangement of passengers under the condition of the accommodation,Make part of the tour in tourism and forced to spend the night,Is all parties absolutely unacceptable.At the same time,The head of the stone holiday has been with the Hong Kong travel industry council contact confessed event"More is absurd",The whole event to the Hong Kong tourism to shame.LuoShuPei said,Terminal already contact the national tourism administration,The other said attaches great importance to event,And will contact related department to verify in order to understand the truth.She said,In the near future will study to strengthen Hong Kong travel industry council regulatory measures,And consider in the peak season in advance, check joint group travel agency accommodation and travel arrangements.

　　香港旅游发展局主席田北俊指出，香港旅游业议会现有的权力有限，对违规会员较多采取的是劝喻方式。他呼吁尽快成立“香港旅游监管局”，由旅监局负责处理导游、领队发牌及监管业界的事宜。

Hong Kong tourism board chairman Mr Tien pointed out,Hong Kong travel industry council existing power limited,To deal with the crime of member more take is advised way.He called for established as soon as possible"The Hong Kong tourist supervision bureau",The brigade inspect bureau is responsible for processing guide/The licensing and regulation for the industry.

　　香港消费者委员会总干事黄凤娴回应称，旅监局的成立不会在短期内成事，但她透露，预计在今年二季度生效的《商品说明条例》修订案中，包括了针对五种不良营商手法措施，其中就涵盖了监管旅行社的内容。她指出，在新例下，如果再有类似“世通事件”的违规行为发生，旅行社的董事将要负刑事责任，最高罚款50万港元及监禁5年。她认为，有关修订法例比旅游业现有的监管措施更具威慑力，有助于保障旅客权益。

Hong Kong consumer council director-general HuangFengXian response said,The establishment of a inspect bureau will not do in the short term,But she said,In the second quarter of this year is expected to effective[Trade descriptions ordinance]Amendment in,Including in five kinds of bad practices measures,Which includes the content of the travel agency supervision.She points out that,In the new cases with,If have similar"Worldcom events"The illegal behavior occurrence,Travel agency directors will bear criminal responsibility,A maximum penalty of hk $500000 and to imprisonment for 5 years.She thinks,Relevant legislative amendment than tourism existing regulatory measures more deterrent force,Help to protect passengers rights.

　香港各界激辩“自由行” Hong Kong IP from all walks of life to contend"Freedom ride"

　　有香港旅游业人士认为，10年前，当非典爆发的时候，中央推出部分内地城市居民赴港自由行，大大提振了香港经济的复苏和增长；但10年过后，随着赴港自由行旅客的增多，香港旅游市场已接近饱和甚至超饱和状态，这是出现类似于“世通事件”的香港旅游市场乱象的一个重要因素。

Hong Kong travel industry think,Ten years ago,When SARS broke out,The central part of the city residents to launch the mainland port free line,Greatly boost the Hong Kong economic recovery and growth;But ten years later,As to the increase of free port passenger line,The Hong Kong tourist market has close to saturation even super saturation state,This is similar to appear"Worldcom events"The Hong Kong tourist market chaos as one of the important factors.

　　港区全国人大常委范徐丽泰表示，10年间内地已开放了49个城市，让居民可签注个人游赴港；自2009年起，又增加了深圳户籍居民可申请“一签多行”的措施。她指出，随着内地赴港自由行人数的增加，香港的旅游设施已经不能应付。她认为，目前应暂时停止增加自由行放行省市。

The standing committee of the National People's Congress rita said,10 years the mainland has opened 49 city,Let residents may endorsement personal swim to the port;Since 2009,Increased shenzhen household residents may apply for"A sign more lines"measures.She points out that,The mainland to Hong Kong freedom ride an increase in the number of people,Hong Kong's tourism facilities have already can't cope with.She thinks,At present should be temporarily stops to increase free line and release.

　　昨日，梁振英也就此话题表示，旅游业是香港经济的一个重要支柱，近年有着相当可观的增长。在刚刚过去的农历新年假期，香港的很多旅游景点和旅客热衷前往的地区（包括购物点）都出现了饱和甚至超饱和的问题。他透露，港府内部已经将近完成有关于香港旅游业今后发展的研究，内容涵盖了香港的旅客人数增长以及旅客结构的问题。

yesterday,LiangZhenYing also said about the topic,Tourism is the Hong Kong economy is an important pillar,In recent years, has a considerable growth.In the past the lunar New Year holiday,Hong Kong's many tourist attractions and passenger dedicated to the area(Including 购物点)There were saturated even super saturation problem.He revealed,The government has nearly complete internal about Hong Kong travel industry for the future development of the research,The content covers the Hong Kong the number of passengers growth and the problems of the structure of the passenger.

　　梁振英强调，“我们在考虑日后有关政策的大方向时，重点不应该只是盲目争取旅客人数的增长，应该争取更好的经济效益，同时要争取社会效益，意思就是说，在我们争取旅游业的经济效益的同时，不能影响到香港市民的正常生活。我们会朝着这个目标来制定日后旅游业发展的政策。”

LiangZhenYing emphasize,"We are considering the relevant policies in the future when the general direction of,Key should not just blind for passenger number of growth,Should strive for better economic benefit,At the same time to fight for social benefits,This means that,In our fight for tourism economic benefits at the same time,Can't affect Hong Kong people's normal life.We will move towards this goal in the future to make tourism development policy."

　　“实际上在去年9月份，主要是因为香港方面提出有关内地赴港人数过多带来诸多问题，所以深圳非户籍居民赴港"一签多行"才被紧急叫停。”深圳公安局出入境管理局的一位工作人员向记者透露，由于香港各界对内地水货客及双非孕妇冲关产子等问题反应激烈，有关部门正在商讨下一步是否要收紧内地居民赴港“一签多行”的措施。

"In fact in September last year,Mainly because Hong Kong aspects concerning the inland port number to too many problems,So shenzhen household residents not to visit Hong Kong"A sign more lines"To be an emergency stop."Shenzhen public security bureau of administration of entry and exit a staff has revealed,Since the Hong Kong from all walks of life to the mainland customs guest and double nonpregnant women rushed off problems such as delivered the violent reaction,The relevant departments are discussing whether to tighten the mainland residents to the port"A sign more lines"measures.

　　但也有业内人士对此持不同看法，认为自由行人数的增加为香港经济的增长提供了巨大支持。以香港迪士尼乐园最新发布的2012年度财报为例：公司期内录得1.09亿港元的纯利，是自2005年乐园开幕以来首次有盈利。香港迪士尼乐园行政总裁金民豪表示，业绩表现理想与乐园积极扩建增加接待有关。他透露，乐园面积将增加四分之一，以应付未来数年旅客需求。对于应否限制内地自由行人数，金民豪表示，在制定相关政策时，希望港府考虑会否对香港自由港的地位造成负面影响。

But there are also the personage inside course of study to hold different opinions,Think that the increasing number of free line for the Hong Kong economic growth provides great support.Hong Kong Disneyland the latest release of the 2012 annual earnings as an example:During the period of company registered hk $109 million net profit,Is the paradise for the first time since opening in 2005 have profit.Hong Kong Disneyland JinMinHao chief executive said,Performance and ideal paradise expanding increase the reception.He revealed,Park area will be increased by a quarter,To cope with the future years passenger demand.For the mainland should limit the number of free line,JinMinHao said,In formulating relevant policies,Hope the government will consider the status of a free port in Hong Kong no negative effects.