交行电子银行长假处理交易2238万笔

In the electronic bank holiday processing trade 22.38 million pen

　　中秋国庆长假期间，交通银行(601328,股吧)电子银行渠道共处理交易2238万笔，其中，95559电话银行自助语音（IVR）共受理客户来电117.63万笔，日均受理数较去年同比增长9.59%。

During the National Day long vacation Mid-Autumn festival,Bank of communications(601328,guba)Electronic banking channel handled 22.38 million pen trade,the,95559 telephone banking self-help speech(IVR)Dealt with customer calls 1.1763 million pen,Average daily accepted number a year-on-year increase of 9.59% last year.

　　为确保中秋国庆期间对外提供良好的金融服务，交行采取有效措施，针对全国范围内布设近2万台自助设备，提前进行故障排查，做好自助服务区巡查和监控工作，确保自助存取款机有充足现金及相关凭条的正常打印，整个“双节”假期自助设备正常运营率达到93%，有效满足了客户外出时的现金存取需求。

During the National Day to ensure that the Mid-Autumn festival providing good financial services,Handing in travel take effective measures,According to the arrangement of nationwide nearly 20000 sets of self-service equipment,Advance troubleshooting,Completes the self-service area patrols and monitoring work,Ensure that self-service deposit or the machine have plenty of cash and related slip normal print,The whole"Double festival"Holiday self-service equipment normal operation rate reached 93%,Effectively meet the customer go out cash access requirements.

　　交行客服中心在节前制定了长假期间工作规范及应急预案，确保假日期间所有的客户诉求均能及时有效处理。据悉，长假期间，客服中心人工座席共受理客户查询、转账、咨询、建议及投诉类业务22.12万笔，多媒体客服受理各类在线咨询28099笔，客服中心受理各类疑难复杂问题4899笔，所有诉求都得到及时妥善处理，为客户有效解决假期中的各类银行业务难题。据了解，交行还通过手机银行对客户转账汇款手续费进行减免，为节日汇款及节后信用卡消费还款提供了便利。（刘晓晖）

Customer service center in the Passover in order to make the holiday job specification and emergency plan,Ensure that during the holiday all customer appeal all can timely and effective treatment.It is reported,During the long holiday,Customer service center artificial position dealt with customer inquires the/transfer/consulting/Suggestions and complaints class business 221200 pen,The multimedia service accept all kinds of online consulting 28099 pen,Customer service center accept all kinds of difficult complex question 4899 pen,All appeals are properly in time,For customers effectively solve the holiday all kinds of bank business problem.It is understood,Handing in travel through mobile phone bank to customer transfer charge for remittances for relief,For the festival after remittance and credit card consumption reimbursement provides convenience.(LiuXiaoHui)

光大银行 Everbright bank

　　获准筹建贵阳分行 The preparation of guiyang to branch

　　据光大银行(601818,股吧)公告，光大银行近日获得《中国银监会关于筹建中国光大银行贵阳分行的批复》，获准筹建贵阳分行。光大银行将按照相关规定做好贵阳分行的筹建工作，并在筹建工作结束后向贵州银监局申请开业。（唐曜华）

According to the everbright bank(601818,guba)announcement,Everbright bank recently get[The China banking regulatory commission about preparing to construct the China everbright bank's reply guiyang branch],The preparation of guiyang to branch.Everbright bank will be in accordance with the relevant provisions of the preparatory work well guiyang branch,And in the preparation to guizhou after silver inspect bureau to apply for opening.(TangYao China)

　　国庆长假银联卡境内跨行交易额增长41%

National Day long vacation unionpay card domestic inter-bank turnover growth of 41%

　　中国银联日前发布的国庆长假银联卡交易数据显示，与去年国庆假期相比，银联卡交易金额实现大幅增长。

Unionpay has released National Day long vacation unionpay card transaction data display,National Day holiday last year compared,Unionpay card transaction amount achieve substantial growth.

　　其中，境内跨行交易金额同比增长41%，增速高于去年的31.7%。另外，境外交易金额同比增长33%，如按商户类别划分，商场百货、超市、餐饮商户交易额分别增长46%、39%、27%，大型景区售票和旅行社类商户的刷卡金额分别增长125%和108%，铁路窗口、公路客运类商户均增长超过160%，航空售票、加油类商户的交易量也实现较大增长。

the,Domestic inter-bank transaction amount year-on-year growth of 41%,Growth of 31.7% higher than last year.In addition,Foreign trade amount 33% year-on-year growth,According to the classification such as merchants,Market department/supermarket/Catering merchants trading volume growth of 46%, respectively/39%/27%,Large scenic spot ticket and travel agency class their charge amount up by 125% and 108% respectively,Railway window/Highway passenger class tenants growth of more than 160%,Air ticket/Come on class merchants trading also to achieve greater increases.

　　另外，银联表示，由于金融IC卡受理环境的优化，今年国庆假期，金融IC卡刷卡交易金额同比增长15倍，其中非接触式的“闪付”实现的交易金额增长超过3倍，银联在线支付日均交易金额和交易笔数增长均超过10倍，通过互联网、手机、固定电话等渠道支付的公共事业缴费则增长81%。（蔡恺）

In addition,Unionpay said,Due to financial IC card accepted environment optimization,National Day holiday this year,Financial IC card credit card transaction amount year-on-year growth of 15 times,The non-contact"Flash pay"The realization of the amount of trade growth more than three times,Unionpay online payment daily transaction amount and transaction pen number growth are more than 10 times,Through the Internet/Mobile phone/Fixed telephone and other channels to pay utilities capture expends the 81% growth.(CaiKai)

　邮储银行上海赛区 YouChu bank Shanghai division

　　创富大赛启动 Start creating competition

　　“创富先锋-2012中国邮政储蓄银行创富大赛”上海赛区昨日在上海启动。活动面向小微企业主征集创富方案，优胜者将有机会获得最高2000万元融资支持。上海市政协主席冯国勤，邮储银行副行长姚红等共同启动创富大赛。

"Adhering to pioneer - 2012 China postal savings bank adhering to competition"Shanghai division yesterday in Shanghai start.Activities for small micro business owners solicitation capital investment plan,The winner will have the opportunity to obtain the highest 20 million yuan financing support.Shanghai political consultative conference President feng guo-qin,YouChu bank vice President YaoGong jointly start creating competition.

　　据统计，创富大赛期间邮储银行为小微企业提供贷款已达1652亿元。该行小微企业信贷余额从2010年末至2011年末的增幅高达235%。（朱凯）

According to the statistics,Adhering to YouChu bank during the competition for small micro enterprise providing loans has reached 165.2 billion yuan.The bank small micro enterprise credit balance from the end of 2010 to the end of 2011 rise as high as 235%.(ZhuKai)